About The Position
The Product Delivery Director – Provider Network & Onboarding, Enterprise Workflow and Document Mgmt role is uniquely positioned at the intersection of platform delivery, provider lifecycle enablement and enterprise document and workflow execution. This area ensures customer‑facing (e.g. providers and members) and internal workflows support timely, accurate interactions while meeting regulatory and enterprise requirements, reducing friction for customers and the teams that support them. This realm spans enterprise workflow, document generation, and content management platforms, including PEGA, Quadient, and Alfresco. Accountability includes optimizing end‑to-end enterprise workflows, strengthening compliance and governance, accelerating turnaround times, and ensuring documents and communications are accurate, timely, and scalable. The focus enables a reliable operating model that supports provider and member satisfaction, network stability, and sustainable enterprise growth.
Requirements
- 12+ years w/Bachelor’s degree; 3+ years management Additional experience may be accepted in lieu of education or degree
- 8-10 years of experience working with product, design and software engineering teams in an agile environment.
- A minimum of 5 years of experience managing product or design.
- A strong track record of project delivery for large, cross-functional projects.
- Experience leading teams to build software technologies and products at scale.
- 3+ years in healthcare and management.
- Strong customer focus and know-how to deliver exceptional experiences.
- Excellent organizational/time management and project management skills.
- Entrepreneurial spirit, an intellectual curiosity and a bias toward actions.
- Strong analytical and problem solving skills.
- Ability to clearly present written information and findings
- Ability to communicate concepts
- Ability to interact well with co-workers and outside contacts
Responsibilities
- Define and manage a multi-year product vision and roadmap, aligned to enterprise strategy.
- Lead and mentor Product Managers and Products Owners within an agile framework.
- Own product backlog prioritization and lead continuous improvement through data driven insights while also using value, risk and compliance considerations.
- Partners with Business, Technology, and other functions to get to a go-forward strategic plans, ensuring integrated and incremental, high quality delivery.
- Balance competing priorities across the different lines of business, products, etc.
- Define and monitor product KPIs and drive measurable outcomes tied to growth, cost management and customer satisfaction.
- Provides visibility to Product status (key decisions, release/production issues, dependencies, risks, metrics, milestones, etc.) on an ongoing basis through push status reporting (to all stakeholders, team members, and interested parties).
- Understand and bridge connection across multiple projects/work efforts and stakeholders to help determine dependencies, impact and sharing of new features and capabilities.
- Manages "program/feature" dependencies across multiple teams and stakeholders, anticipating and proactively removing obstacles/barriers.
- Develop strong partnerships with functional leaders to drive focus on business objectives.
- Be a trusted partner for executive management to ensure program success.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
1,001-5,000 employees
