Director, Product Delivery & Integration- Global Servicing Technology

American Express • Phoenix, AZ

85d • $144,250 - $256,250

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. AMEX is embarking on a transformative journey to modernize their core risk management ecosystem. Managing Risk today requires a holistic, unified, enterprise effort with a system that allows you to quickly understand how any level of the organization is performing against risk. A common data taxonomy underpins a core framework for risk assessment and issue management. As the company realigns our IRM business architecture based on industry standards, best practices, regulatory expectations, and pain points, the IRM program we will be establishing and executing on a Point of Arrival target state IRM technical solution & framework. The program will include tactical (address regulatory findings/deadlines in current state) and non-tactical (build for the future) pillars of work to meet short term requirements while building to meet the long-term objectives.

Requirements

• Bachelor’s degree in computer science, computer engineering, or other technical discipline, or equivalent work experience required; advanced degree preferred.
• 5 years of Scrum Master experience.
• 7+ years relevant Program/Project Management experience.
• Experience with design and coding across one or more platforms and languages.
• Experience facilitating Agile, Scrum, or other rapid application development teams to deliver solutions.
• Experience leading large, complex multi-year initiatives.
• SPC or SA certification required; RTE certification a plus.
• PMI ACP Certifications a plus.
• Ability to influence and gain alignment at all levels of the organization including senior leadership.
• Strong facilitation and communication skills.
• Ability to drive value delivery.
• Possess a high degree of technical savvy, with a keen ability to learn about new technology quickly and easily.

Nice To Haves

• Drives committed improvement through transformational leadership.
• Builds high trust and credibility across the organization through deep domain knowledge of the business and underlying technology.
• Shows skill in Agile/Lean/SAFe Principles and Frameworks quality and testing best practices.

Responsibilities

• Lead large, complex end-to-end project initiatives with a dedicated focus.
• Work in partnership with Product Management and Owners, as well as core and extended Technology teams including Architect(s), to create and prioritize the program backlog.
• Drive processes and execution oversight for Agile Release Trains.
• Resolve or raise impediments, handle risk, and promote committed improvement throughout the organization.
• Facilitate program/release level events such as Program Increment planning, Inspect and Adapt, and the Scrum of Scrums.

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees