Director, Product Delivery and Agile Coach

Holland America Group • Fort Lauderdale, FL

62d

About The Position

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply cannot. The Love Boat promises something for everyone. We are looking for an amazing Director, Product Delivery and Agile Coach to fill this role, which is based in our Fort Lauderdale office. We are seeking an experienced and dynamic leader to drive our eCommerce Agile transformation. This role will define and execute the roadmap to elevate product delivery, quality, and deployment practices. Combining strategic vision, operational excellence, and hands-on coaching, you will lead and mature Agile methodologies to build high-performing teams that deliver value consistently, predictably, and at scale for the 8-figure ecommerce program.

Requirements

• Bachelor’s degree in computer science, Engineering, Business, or a related field.
• Operations Research Master's a plus.
• Minimum 10 years of experience in Agile software delivery or program management.
• At least 5 years of experience as a Release Train Engineer (RTE), Agile Coach, or in a similar leadership role within an Agile environment.
• Proven track record of leading enterprise-level Agile transformations.
• Deep understanding of Safe, Scrum, Kanban, and Lean principles.
• Familiarity with Agile lifecycle management tools (e.g., Jira, Jira Align, Asana, and other project management tools).
• Strong leadership, facilitation, and coaching skills.
• Excellent communication and stakeholder management abilities across all organizational levels.
• Proven experience managing large-scale, cross-functional programs with multiple Agile teams.
• Skilled in coordinating Program Increment (PI) Planning, managing dependencies, and aligning delivery with strategic business goals.

Responsibilities

• Effectively responsible for the in-scope, on-time, and in-budget release of the 8-figure ecommerce program.
• Oversee the planning, coordination, and execution of multiple teams with a direct reporting line from all Scrum Masters in the program.
• Ensure alignment with strategic objectives and delivery of business value, within scope, time, and budget.
• Facilitate key Safe ceremonies such as PI Planning, ART Syncs, and Inspect & Adapt workshops.
• Champion the adoption of Agile principles and practices across eCommerce.
• Coach Product, technology, operations, and support leaders, teams, and individuals to build Agile capabilities and mindsets.
• Design and deliver Agile training programs and maturity assessments that make the team more efficient, maximizing product delivery.
• Act as a liaison between business, product, and technology teams to ensure transparency and alignment.
• Manage interdependencies, risks, and impediments across teams and priorities.
• Promote a culture of shared ownership, continuous feedback, and innovation.
• Define and track key performance indicators (KPIs) and objectives (OKRs) for ARTs and Agile maturity.
• Use data-driven insights to identify improvement opportunities and implement best practices.
• Lead continuous improvement initiatives to enhance flow, quality, and predictability.
• Build and lead a high-performing team of Scrum Masters.
• Provide guidance, skills, and tools, as well as performance feedback to scrum masters, product managers, and technical leads in charge of each Agile team.
• Cultivate a learning culture that supports experimentation and growth.

Benefits

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree