Director, Product, Data Maintenance

Horizon Media • New York, NY

130d • $150,000 - $190,000

About The Position

Horizon Media, founded in 1989 by Bill Koenigsberg, is recognized as one of the most innovative marketing and advertising firms. We are headquartered in New York City, with offices in Los Angeles and Toronto. A leader in driving business solutions for marketers, Horizon is known for its highly personal approach to client service. Renowned for its incredible culture, Horizon is consistently named to all the prestigious annual Best Places to Work lists published by Fortune, AdAge, Crain's New York Business and Los Angeles Business Journal. Together we are building a place of belonging. At Horizon, we understand the value that different perspectives can bring to our clients and culture, so we strive for an environment where our employees feel welcomed, safe and empowered. We value YOU and believe that your authentic voice and unique perspective allows us to create a more rewarding culture, and experience, together. Our simple recipe for success? We hire talented people (thinkers, doers, dreamers, makers), challenge them and give them every opportunity to grow. We're building the future of data-powered media at Horizon Media —and we're looking for leaders and builders to help us scale. As part of our growing Product team, you'll help shape enterprise-grade, AI-native SaaS products that drive transformation for some of the world's most influential brands. We are seeking a proactive, strategic, and hands-on Director of Data Maintenance to lead and evolve our agency's data operations. You will be the first line of defense in safeguarding the accuracy, timeliness, and integrity of our data flows—detecting and diagnosing issues, orchestrating automated communications, and ensuring the right people have the right information at the right time. Your work will ensure that potential disruptions are swiftly identified, prioritized based on business impact and severity, and routed through a structured tiered escalation process to the appropriate teams and stakeholders. This role requires a balance of technical acumen, operational discipline, and exceptional communication skills to deliver cutting-edge, data-driven media solutions.

Requirements

• Bachelor's degree in Media, Technology or Data Field.
• 5+ years in data operations or management—preferably in media, marketing tech, or agency settings.
• Proven expertise in data feed architecture, automation (e.g., scripting, ETL), and alert systems.
• Strong track record in incident triage, escalation processes, and operations workflow design.
• Strong analytical skills with the ability to rapidly assess impact and define resolution paths.
• Familiarity with relevant platforms (DMP, CDP, MMP, ad servers, APIs).
• Excellent communicator—capable of presenting technical insights to non-technical stakeholders.
• Leadership experience and team-building capabilities.
• Knowledge of data governance and media privacy standards (GDPR, CCPA, IAB frameworks) a plus.

Responsibilities

• Monitor the data ecosystem to ensure SLAs are met and data quality is maintained.
• Design and manage automated alerting and communication systems to proactively surface anomalies and ensure timely visibility across the organization.
• Serve as the first point of contact for data incidents—triaging, diagnosing, and initiating resolution paths.
• Prioritize issues in alignment with business severity and communicate status updates with clarity and precision.
• Coordinate cross-functionally to ensure the right stakeholders are engaged at the right time to resolve issues efficiently.
• Develop and optimize tiered escalation processes to match issue complexity with the right technical or operational resources.
• Drive automation and process improvements that reduce manual intervention and improve SLA adherence.
• Monitor KPIs (data latency, accuracy, uptime) and generate actionable insights for continuous improvement.
• Champion clear, consistent communication across teams to align priorities, timelines, and expectations.
• Manage vendor relationships and coordinate with platform providers (e.g., DMPs, ad servers, CDPs).
• Collaborate cross-functionally—product, client architects, analytics, engineering, legal/privacy—for effective and compliant data flow.
• Build and train the team handling data operations; define roles and expectations.
• Stay ahead of media data technologies, industry trends, and privacy regulations.

Benefits

• Health insurance coverage
• Life and disability insurance
• Retirement savings plans
• Company paid holidays
• Unlimited paid time off (PTO)
• Mental health and wellness resources
• Pet insurance
• Childcare resources
• Identity theft insurance
• Fertility assistance programs
• Fitness reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree