Director, Product and Digital Design

Visa•Atlanta, GA

9d•Hybrid

About The Position

As part of the global Visa Consulting & Analytics organization, North America Product, Experience Design and Digital (PxDD) is an innovation consulting team that helps Visa’s network clients accelerate their innovation agenda and transform their customer experience. This role is client facing. The PxDD team is looking for a talented individual to help scope and lead human centered design client engagements. The individual should be able to work collaboratively across design, research, strategy, and technology. The PxDD team adopts a holistic approach to product design that begins with the customer and rapidly iterates solutions to deliver customer experiences that are simple, powerful, and exceptional. The team believes in curiosity, creative confidence, experimentation through making, continuous learning, respectful collaboration, inclusion, empathy, resiliency and fun! Lastly, the person should be a SWAN – someone who is smart, works hard, ambitious and nice! This Director will be expected to lead multiple engagements simultaneously, drive business development activities, lead a team of consultants, and build new service offerings. The role will be focused on serving leading brands payments ecosystem (banks, processors, fintechs, merchants). Projects tend to focus on building new card propositions, digital experiences, and ultimately driving revenue for our clients.

Requirements

10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD
6-10 years of experience in consulting, digital agencies, strategy, or innovation-related activities in professional services
Proven ability to sell and scope project work to stakeholders or clients
Track record of successfully working with creative and research teams
Proven ability to work on complex and often ambiguous problems to drive results
Ability to be client-facing, specifically to design, facilitate and execute on complex client engagements
Must have excellent executive presence in front of clients and large audiences
Analytical thinker, team oriented, collaborative, diplomatic, and flexible, with excellent presentation skills, including strong oral and writing capabilities

Nice To Haves

12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
Experience with customer loyalty programs a plus
Must have a mindset that embraces creativity, optimism, ambiguity and failing-fast
Payments industry, retail banking, fintechs, digital tech experience or similar relevant experience a plus
Product design or development experience, with a strong focus on innovative product development a plus

Responsibilities

Lead client engagements end-to-end (from selling, scoping, research, client delivery and go-to-market)
Take leadership of project, team, and client relationship.
Lead and inspire large and diverse teams of approximately 20 clients and Visa staff during client workshops and engagements.
Provide guidance and oversight for junior team members assigned on project (e.g, Analyst and Manager) assigning specific tasks, defining timeline, and reviewing deliverables.
Accountable for meeting key metrics such as revenue growth, billability and client satisfaction
Present to executive audiences and lead development of executive-ready deliverables.
Use exceptional project management, facilitation and leadership skills to inspire the joint Visa, client, partner team to deliver their best.
Work with clients and interdisciplinary teams of product, research and design in the development of new products, using a digital-first mindset and the contemporary product management techniques of digital native companies (e.g., human centered design, minimum viable product, rapid prototyping, etc.)
Demonstrate in-depth knowledge of Visa’s capabilities.
Articulate the possibility, viability and feasibility of recommendations. This includes crafting the story of how the design recommendation fits into a company’s overall strategy, the underlying business model, and any implementation risks.