Director, Procurement

Mortgage Connect LP • Coraopolis, PA

3d • Remote

About The Position

Overview As the Director, Procurement you are responsible for overseeing the productivity and daily operations of the procurement as determined by Vice President of Procurement. In this role you will develop and implement strategies and tactics to increase communication between the Title Department and all other departments. Additionally, you are accountable for ensuring staff members are performing the functions of their job descriptions. What you will do The Director of Procurement oversees the operations to ensure the proper completion and compliance of all processes within the department. Responsibilities typically include: Providing strategic leadership and direction to teams, including managers and staff Monitor and track SLAs to ensure we are meeting client expectations Monitor daily workload both in house and BPO partners and reallocate work, as necessary Collaborating with internal departments (closing, compliance, disbursement) and external stakeholders (lenders, county offices, etc.) to ensure Operations comply with regulatory requirements Driving process improvements and implementing technology solutions to streamline workflows, enhance productivity and reduce risk Monitoring performance metrics, maintaining quality control and ensuring adherence to company standards and legal regulations Assisting in managing the department’s budget and resources manages teams to meet departmental and corporate objectives as determined by senior management Creates, reviews, and implements new processes to improve all Procurement Department timelines and production numbers Reviews client performance statistics and management reports with Vice President and Executive Management Monitor Aged title files Communicate with UW as necessary Respond to escalations; identify trends and implement processes to reduce escalations Participates in strategy discussions as they relate to internal enhancements Oversees and creates procedures for complete process for new client setup Creates and communicates new policies, procedures, and initiatives to increase productivity to the direct reports Monitors the fulfillment of required staff training Monitor progress of new hires and maintain 30-60-90 Day Review forms for all employees Reviews and approves candidates for promotions Administers performance management planning and review process for teams Manages interdepartmental relationships Participates in and/or creates Project Teams to address corporate goals and objectives Addresses exception trends in any measurable SLAs with responsible departments to identify and implements strategies to improve Attends conference calls and client visits as needed Monitors monthly scorecards and remediation, when applicable Monitors daily reporting (Client specific) Interviews and assists HR with meeting staffing needs Act as a leader within the company All other duties assigned

Requirements

• Bachelor's degree or five-seven (5-7) years’ experience in the real estate, banking, or vendor management industry
• Demonstrated management experience
• Knowledge of title procurement processes
• Must possess good organizational skills, ability to manage multiple tasks simultaneously
• Demonstrated excellent communication and customer service skills
• Knowledge of personal computers and Microsoft software products

Responsibilities

• Providing strategic leadership and direction to teams, including managers and staff
• Monitor and track SLAs to ensure we are meeting client expectations
• Monitor daily workload both in house and BPO partners and reallocate work, as necessary
• Collaborating with internal departments (closing, compliance, disbursement) and external stakeholders (lenders, county offices, etc.) to ensure Operations comply with regulatory requirements
• Driving process improvements and implementing technology solutions to streamline workflows, enhance productivity and reduce risk
• Monitoring performance metrics, maintaining quality control and ensuring adherence to company standards and legal regulations
• Assisting in managing the department’s budget and resources manages teams to meet departmental and corporate objectives as determined by senior management
• Creates, reviews, and implements new processes to improve all Procurement Department timelines and production numbers
• Reviews client performance statistics and management reports with Vice President and Executive Management
• Monitor Aged title files
• Communicate with UW as necessary
• Respond to escalations; identify trends and implement processes to reduce escalations
• Participates in strategy discussions as they relate to internal enhancements
• Oversees and creates procedures for complete process for new client setup
• Creates and communicates new policies, procedures, and initiatives to increase productivity to the direct reports
• Monitors the fulfillment of required staff training
• Monitor progress of new hires and maintain 30-60-90 Day Review forms for all employees
• Reviews and approves candidates for promotions
• Administers performance management planning and review process for teams
• Manages interdepartmental relationships
• Participates in and/or creates Project Teams to address corporate goals and objectives
• Addresses exception trends in any measurable SLAs with responsible departments to identify and implements strategies to improve
• Attends conference calls and client visits as needed
• Monitors monthly scorecards and remediation, when applicable
• Monitors daily reporting (Client specific)
• Interviews and assists HR with meeting staffing needs
• Act as a leader within the company
• All other duties assigned

Benefits

• Competitive payrates based on skills and experience
• Extensive benefits package : Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discounts
• Rest and relaxation: Paid holidays and generous PTO based on tenure
• Community and Philanthropy: Paid volunteer time
• Paid Maternity and Parental Leave
• Contribute to your future: 401K plan and robust continuous learning opportunities
• Work Perks Program: Access to discounts that help save money in your daily life

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 251-500 employees