Director, Process Operations- Product & Supply Chain

Arc'Teryx•Portland, OR

4d•$154,000 - $192,000•Hybrid

About The Position

As the Director, Process Operations- Product & Supply Chain, you will lead in driving operational excellence across all the Arc’teryx supply chain functions, including Product Development, Materials, Planning and Delivery. You will lead the upstream integration across Raw Materials and Product Development, building work‑back plans, orchestrating calendar alignment, and enabling cross‑functional execution, before expanding your scope to the downstream Supply Chain and Regional I2C (with Regions, Brand, and Marketing) to guarantee a cohesive, rigor‑based approach to seasonal delivery. You will be a thought partner and change agent who translates strategy into repeatable, measurable operating mechanisms, elevating speed to market, decision quality, and on‑time seasonal outcomes. This role is based out of our Portland office or North Vancouver, BC, with travel to Vancouver (if located in Portland), and is open to hybrid work. Candidates must be eligible to work in U.S. Meet Your Future Team: The Process Operations team sits at the heart of Arc’teryx’s end-to-end value chain, leading enterprise-wide alignment and advancing a culture of radical collaboration. We optimize the intersection of Product Creation, Supply Chain, Product Data, and Regional Go-To-Market, acting as an internal consultancy that identifies, designs, optimizes, and implements process improvements and operating model changes. We establish the company’s I2C (Innovation to Consumer)/Go-To-Market rhythm of business by standardizing calendars and tools, clarifying deliverables and decision rights, and embedding KPI-led performance management. We govern product data, modernize reporting, and build capabilities that provide and enable forward looking visibility, better planning, faster decisions, and on‑time seasonal delivery. As an essential thought partner to executive leadership and cross-functional teams, we deliver clarity, consistency, and cohesion. Empowering our people to achieve operational excellence, accelerate our Go-To-Market approach, and strengthen the enterprise through quality processesand measurable outcomes.

Requirements

10+ years’ Supply Chain experience within an upstream and downstream apparel environment, with 3+ years’ experience in director-level, leadership role
You set a clear vision, align teams to shared objectives, and foster commitment to outcomes.
You thrive in a fast‑growth, entrepreneurial environment and help the team evolve through relationships and partnerships.
You inspire breakthrough thinking and continuous improvement, creating mechanisms that scale beyond any single season.
You have the ability to present strategic ideas and solicit buy-in from all levels of an organization
You communicate the vision, align your team around common objectives, and foster commitment to these objectives.
You are perceptive, emotionally intelligent, and able to partner cross-functionally, able to demonstrate a strong track record of teambuilding.
You have strong influential leadership, with the ability to drive alignment across diverse cross-functional stakeholders at all levels of the business
You have a proven track record in developing and leading the execution of a multi-year business strategy
You drive organizational excellence through continuous communication and proactive, solutions-based approaches
You have strong business acumen with the ability to lead in a complex matrix business environment
You have the ability to think both strategically and tactically, with a persistent attention to detail
You are proactive in identifying the root cause of issues and developing solutions

Responsibilities

Lead and mentor a high‑performing Process Operations team to enable seamless execution across the I2C calendar.
Create work‑back plans for seasonal Raw Materials and Product Development milestones, defining clear outputs, roles, and decision rights.
Standardize calendars and tools, ensuring one enterprise view of key dates, dependencies, and handoffs from concept to commercialization.
Establish KPI‑led performance management (e.g., calendar adherence, material readiness, BOM integrity) with forward‑looking visibility and proactive risk reviews.
Modernize reporting and dashboards to surface early signals and enable faster decisions across Product Creation, Materials, Planning, and Delivery.
Drive cross‑functional operating rhythms (cadence, agendas, artifacts) that align upstream deliverables with downstream needs.
Extend rigor and cohesion to Regional Operations, Brand, and Marketing, integrating upstream plans with GTM timelines, content readiness, and regional activation.
Codify ways of working across global and regional teams, establishing governance for decision rights, escalations, and accountability.
Coordinate seasonal readiness checkpoints (material, production, logistics, content, merchandising) to ensure on‑time seasonal delivery and speed to market.
Optimize reporting to provide a single source of truth across supply chain and GTM, enabling scenario planning and cut‑off decisions.
Champion continuous improvement by simplifying processes, removing friction, and scaling best practices across teams and seasons.
Serve as an essential thought partner to executive leadership; influence strategic initiatives with clear operating mechanisms.
Solicit feedback from cross‑functional leaders; synthesize and drive adoption of improvements to calendars, roles, and team structures.
Build capability through training and change management; collaborate with People & Culture on recruitment and development plans.
Uphold the Fair Labor Association’s Workplace Code of Conduct and Principles of Fair Labor and Responsible Sourcing throughout the Arc’teryx supply chain.