Director, Process Management - TPA Oversight (Hybrid)

Prudential Financial • Jacksonville, FL

10d • Hybrid

About The Position

As Director, Process Management – TPA Oversight, you’ll play a pivotal role in driving operational excellence, ensuring third-party administrators deliver on performance and compliance, and aligning key initiatives with the broader ILI business strategy. This role combines hands-on vendor oversight, strategic partnership with cross-functional leaders, and a relentless focus on reimagining processes to enhance customer and employee experience while managing costs. You will be accountable for translating strategy into action, navigating regulatory landscapes, and leading a high-performing team to deliver results. This will be a hybrid role based out of Newark, NJ, Dresher, PA, Minneapolis, MN, or Portland, ME and requires your on-site presence on a reoccurring basis as determined by your business.

Requirements

• 3+ years of vendor management, TPA or related experience
• Experience leading and developing people
• Deep knowledge of ILI products and specifically the in scope products strongly preferred
• Problem Identification and resolution; Knowledge of industry trends and external perspective
• Experience in relationship management preferred
• Some travel required (less than 5%)

Nice To Haves

• Project management experience or experience overseeing project management preferred.
• Ability to “get stuff done” on time and on budget are critical skills for this role.

Responsibilities

• Overseeing all aspects of TPA performance including service delivery, compliance with contract provisions, escalations from Sales partners and working with LAW on mitigation related matters
• Aligning goals and objectives with underlying ILI business strategy
• Full responsibility for the budget including change controls
• Reimagining the way work is done to improve CX, employee experience and reduce cost
• Partner with Law/Compliance/Risk Management related to all internal/external audits
• Oversee the TPA regulatory landscape and proactively manage trends across vendor risk profiles

Benefits

• Market competitive base salaries, with a yearly bonus potential at every level
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave
• 401(k) plan with company match (up to 4%)
• Company-funded pension plan
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service
• Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees