Director, Process & Design Engineering – Payroll

Bristol Myers Squibb-posted 6 days ago

Full-time • Director

Tampa, FL

5,001-10,000 employees

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As the Director, Process & Design Engineering for Payroll, you will lead the strategic design, oversight, and optimization of payroll processes across global operations, ensuring that systems are highly reliable, compliant, and cost-effective. You will set the vision for payroll service excellence by establishing robust standards, procedures, and service level agreements to deliver predictable, high-quality outcomes. In this leadership role, you will partner with HR, legal, benefits, and technology stakeholders to drive special initiatives and continuous improvements, mitigate risks, and elevate the employee experience. Your expertise in process and design engineering, payroll operations, and automation will shape the future of payroll delivery, supporting organizational growth while ensuring data privacy and regulatory compliance. Your passion in life is for a user to be pulled through a process with little to zero “how to knowledge and/or documentation”. Therefore, at the forefront of process assessment and implementation is the goal in ‘consumerization’ of employee and operator processes!

Strategic Oversight & Process Design: Lead the end-to-end design and ongoing maintenance of global payroll processes, ensuring reliability, consistency, and scalability across all regions. Develop and implement standards and procedures for payroll, billing, and related transactions.
Process Optimization & Automation: Identify and implement improvement opportunities using methodologies such as Lean Six Sigma. Champion automation and digital transformation to reduce manual intervention, minimize errors, and accelerate payroll processing.
Data Analytics & Reporting: Collaborate with analytics teams to develop KPIs and dashboards, monitor payroll data, and leverage insights to inform strategy and continuous improvement.
Service Excellence & Performance Management: Establish and oversee internal service level agreements (SLAs), key metrics, and performance reporting to monitor payroll service delivery. Drive initiatives to optimize cost efficiency while improving customer experience and satisfaction levels.
Vendor Relationship & Contract Management: Manages contracts and vendor agreements related to payroll services, ensuring compliance with organizational standards and optimizing service delivery.
Risk Mitigation & Compliance: Develop and maintain robust controls to mitigate risks related to audits, data privacy, security, and visibility. Ensure payroll processes comply with internal policies, SOX requirements, and country-specific legal standards.
Cross-Functional Leadership: Partner with HR, legal, benefits, technology teams, and external vendors to execute special initiatives (e.g., bonus processing, acquisitions, vendor transitions) and ensure seamless integration of payroll systems globally.
Continuous Improvement: Foster a culture of innovation by regularly reviewing payroll operations, soliciting feedback, and implementing best practices to maintain payroll excellence and elevate the employee experience worldwide.
Change Management & Implementation: Lead and support the rollout of newly designed payroll processes, overseeing change management activities, training, and documentation to drive adoption and operational excellence.

Bachelor’s or advanced degree in Industrial Engineering, Business Analytics, Operations Management, Human Resources, or a related field.
10+ years of progressive experience in payroll process design, operations, change management, and leadership roles within large, complex organizations.
Proven expertise in evaluating and redesigning process flows for systems such as Workday, ServiceNow, and other HR/payroll platforms.
Strong knowledge of payroll compliance, controls, data privacy, and audit requirements at both global and local levels.
Demonstrated ability to establish and manage SLAs, performance metrics, and reporting frameworks.
Solid technical skills and understanding of systems architecture, integration, and automation technologies.
Experience with quality management, process simulations, and the development of standard operating procedures.
Proficiency in data analysis and the use of HR metrics and analytics tools to drive decision-making.
Exceptional problem-solving, critical-thinking, and project management skills with a track record of delivering complex initiatives on time and within budget.
Excellent written and verbal communication skills, with the ability to influence and collaborate with senior stakeholders across functions and geographies.
Detail-oriented with a commitment to accuracy, precision, and continuous improvement in process design and documentation.

Lean Six Sigma Certification or equivalent process improvement training, highly desired.

Medical, pharmacy, dental and vision care.
Wellbeing support such as the BMS Living Life Better program and employee assistance programs (EAP).
Financial well-being resources and a 401(K).
Financial protection benefits such as short- and long-term disability, life insurance, supplemental health insurance, business travel protection and survivor support.
Work-life programs include paid national holidays and optional holidays, Global Shutdown Days between Christmas and New Year’s holiday, up to 120 hours of paid vacation, up to two (2) paid days to volunteer, sick time off, and summer hours flexibility.
Parental, caregiver, bereavement, and military leave.
Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources.
Other perks like tuition reimbursement and a recognition program.

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