Director, Pro & Installed Sales Credit

Lowe's Home Centers•Mooresville, NC

12d

About The Position

Your Impact The primary purpose of this role is to develop and execute the Pro and Installed Sales strategy to maximize sales across all channels using the Lowe's Proprietary Credit Programs. This role will be primarily responsible for growing Pro and Installed Sales by managing the strategic vision of credit and delivering an industry leading customer experience through innovative products and services as well as repeatable and frictionless processes for the Lowe's Proprietary Credit programs. This position will work with multiple internal and banking partners, manage the development and implementation of program enhancements, create reporting to gain insights, drive execution and accountability, identify program and product opportunities, establish goals and monitor industry and competitor best practices. The ideal candidate will work cross functionally as well as across multiple banking vendors to collaborate, create and inspire. The role has no direct reports, at this time, and will leverage internal Financial Services resources to accomplish goals and support the broader enterprise initiatives and goals What You Will Do Work with the Sr. Director to develop, manage and implement the Pro and Installed Sales credit strategy to maximize retail sales Responsible for the Pro and Installed Sales customer experience processes across all channels and maximizing customer satisfaction Create monitoring tools to gain insights to identify opportunities to improve the customer experience and maximize sales using the Lowe’s Proprietary Credit Programs by developing creative, simple, repeatable and frictionless solutions. Identify and source new products to ensure Lowe’s meets our customer’s financing needs Lead and inspire cross functional teams to implement and enhance experiences that promote the usage of the Lowe’s Proprietary Credit Programs and align with the broader Lowe’s strategy to include both instore and outside sales. Integrate into the Pro and Installed Sales leadership teams to represent and be the voice of Financial Services. Become the point of contact for all things Pro and Installed Sales credit. Monitor internal and industry data and competitive trends to set strategic direction and plans to ensure customers’ needs today and tomorrow are exceeded. Prepare and present ideas and recommendations to leadership Maintain effective relationships by facilitating communication with vendor partners. Acts as internal Credit evangelist to build awareness and understanding of Pro and Installed Sales Credit programs.

Requirements

Bachelor’s degree Business administration, finance, marketing or relevant field experience or equivalent years of experience in lieu of education requirement, if applicable
6 Years Retail management, strategy, operations, sales, financial services or customer management

Nice To Haves

Master’s degree Concentrations in communications, marketing or business management or equivalent experience

Responsibilities

Work with the Sr. Director to develop, manage and implement the Pro and Installed Sales credit strategy to maximize retail sales
Responsible for the Pro and Installed Sales customer experience processes across all channels and maximizing customer satisfaction
Create monitoring tools to gain insights to identify opportunities to improve the customer experience and maximize sales using the Lowe’s Proprietary Credit Programs by developing creative, simple, repeatable and frictionless solutions.
Identify and source new products to ensure Lowe’s meets our customer’s financing needs
Lead and inspire cross functional teams to implement and enhance experiences that promote the usage of the Lowe’s Proprietary Credit Programs and align with the broader Lowe’s strategy to include both instore and outside sales.
Integrate into the Pro and Installed Sales leadership teams to represent and be the voice of Financial Services.
Become the point of contact for all things Pro and Installed Sales credit.
Monitor internal and industry data and competitive trends to set strategic direction and plans to ensure customers’ needs today and tomorrow are exceeded.
Prepare and present ideas and recommendations to leadership
Maintain effective relationships by facilitating communication with vendor partners.
Acts as internal Credit evangelist to build awareness and understanding of Pro and Installed Sales Credit programs.