Director, Pro Digital Experience

Lowe's Companies, Inc.•Mooresville, NC

2d•Onsite

About The Position

This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up – we invest in you so you can find your inspiration. Your Impact As the Director, Pro Digital Experiences works closely with senior leadership across functions to create a customer driven omnichannel strategy to drive incremental Pro revenue by optimizing high-value purchase pathways outside the traditional funnel efficiency-focused digital buying experiences. You'll leverage customer data, site behaviors, pre/post-transaction data and competitive benchmarking to identify opportunities to improve the omnichannel customer experience. Shape the future of Retail Tech As a Director, Pro Digital Experience leader, you’ll be able to shape the future of retail technology alongside one of Forbes Top 50 CIOs. You’ll also be leading a talented team who share your passion for innovation and excellence. Our halls are filled with brilliant minds from all walks of life who have the freedom to collaborate, explore their every curiosity, and build the future.

Requirements

Bachelor’s degree in business, marketing, finance or related field or equivalent years of experience in lieu of education requirement, if applicable
10 years of digital, online, ecommerce and/or retail experience
6 years of people leadership experience

Nice To Haves

Master’s degree
MBA or related field

Responsibilities

Assist with creating the pro digital strategy for Lowes.com and deliver digital experience strategy for assigned business unit through the aggregation of insights, competitive intelligence and data-driven recommendations that address customer gaps to ensure they come in on-time and in-scope.
Present insights and recommendations to cross-functional senior leaders (VPs, SVPs) to guide future digital strategies for Lowes.com.
Gain alignment with senior leadership across the organization to best drive enterprise strategy and deliver on business goals/commitments.
Train and develop team to analyze customer information to identify the most significant opportunities to improve the customer experience within assigned categories, including identifying opportunities to improve taxonomy, purchase path (search and navigation), digital content, SEO and post-transaction results.
In partnership with the senior director and VP, leverage corporate and department goals to create actionable and measurable goals for the team to then benchmark against for year-end evaluations.
Provide continuous and open feedback and mentorship to team members to encourage their growth, assist them in learning new tools, skills and techniques, and take on greater responsibility.
Examine and streamline workflows and processes within the team to increase efficiency.
Provide tactical support specific to in-season opportunities to react to near-term business trends and drivers.