Director, Privacy Compliance

Zillow-posted 14 days ago
$178,100 - $299,500/Yr
Full-time • Director
Remote
251-500 employees
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As Director, Privacy, you will lead and evolve Zillow’s enterprise privacy compliance program across our online real estate marketplace, adjacent businesses, and internal operations. You’ll set and drive an enterprise-wide privacy strategy in a tech-forward, data-rich environment, ensuring privacy is built into products, experiences, and data platforms by design. You’ll cultivate a pragmatic, collaborative culture—working closely with Privacy Legal, InfoSec, Engineering, Product, Design, and other Compliance teams to deliver product-ready solutions to evolving privacy requirements.

  • Design and continuously improve the enterprise privacy program with Privacy Legal (governance model, roles and responsibilities, policies, forums, steering committees).
  • Build and maintain the privacy portfolio and roadmap (OKRs, maturity targets, mitigations, remediations) and report progress to senior leadership.
  • Launch and scale AI-driven tools and workflows for product advisory support, analytics, PIAs/DPIAs/RoPA, DSARs, TCPA/DNC, and compliance monitoring.
  • Establish enterprise privacy governance (steering committees, escalation paths, decision frameworks) and own internal policies, notices, standards, and operational playbooks.
  • Create evidence-based compliance by maintaining retention libraries of decisions, risk evaluations, controls, approvals, exceptions, and proof supporting audit, regulatory, diligence, and litigation needs.
  • Lead the privacy control framework across access/deletion/correction/opt-out requests, cookies/tracking tech, and marketing/communications rules (e.g., TCPA, CAN-SPAM), integrating with policy governance and exception management.
  • Champion privacy by design/default in technical architectures (identity, consent, preferences, logging, data minimization) in close partnership with Engineering, Product, Design, InfoSec, and Compliance.
  • Serve as an embedded privacy leader with product teams to interpret and operationalize evolving federal and state laws (e.g., CPRA, CDPA, UCPA, GLBA) and partner with Legal and Government Relations on horizon scanning and proactive strategies.
  • 10+ years in privacy, data protection, or related risk/compliance roles within tech-forward or online platform environments (e.g., marketplaces, SaaS, fintech, ad-tech, consumer apps).
  • Deep knowledge of U.S. privacy laws (e.g., CCPA/CPRA, GLBA, TCPA, CAN-SPAM) and industry frameworks (e.g., NIST, ISO, PCI/NACHA); familiarity with GDPR.
  • Demonstrated experience maturing privacy programs (governance, policies, PIAs/DPIAs/RoPA, DSARs, notice/consent) aligned with data governance.
  • Proven ability to partner with product, design, engineering, and data/analytics teams—able to influence technical and UX decisions to implement privacy by design.
  • Strong collaboration record with Legal, Information Security, and Data Governance, including experience with records retention, data classification, and access controls.
  • Exceptional communication skills; able to simplify complex regulatory and technical topics for executive, business, and technical audiences.
  • Demonstrated people leadership and a builder mentality
  • experience leveraging AI/automation, privacy tools (e.g., DataGrail, Securiti), and exposure to real estate or financial services.
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