Director - Practice Operations

Southern New England Healthcare-posted 10 days ago
Full-time • Manager
Windsor, CT
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The Director, Practice Operations, is responsible for daily operations of assigned  practice locations. Reporting to the Executive Director Multi-Practice Medical Group, this role promotes operational excellence and customer service to uphold SoNE HEALTH’s and SoNE HEALTH Medical Group’s standards of high-quality, value-driven care.

  • Operational Management
  • Works closely with Practice Managers to assure operational excellence
  • Monitors schedules and adjusts as needed to assure patient access
  • Regularly reviews registration, patient intake systems and telephone functions to assess for improvement opportunities
  • Guides revenue cycle efficiencies such as co-pay collection
  • Requires effective communication and collaboration with physicians and advanced practice professionals
  • Works closely with IT/EMR colleagues during initial implementation of EMR programs and subsequent platform enhancements
  • Develops expertise with the EMR program, including clinical as well as reporting functions
  • Collaborates with Executive Director to assure Primary Care Center of Excellence goals are met.
  • Financial Oversight
  • In collaboration with the Executive Director, develop and manage annual operating budget, ensuring fiscal responsibility.
  • Provides oversight and guidance for all practice related purchasing functions.
  • Serves as a liaison with the Medical Group billing vendor 
  • Assures reconciliation of all vendor invoices
  • Human Resources and Team Development
  • In collaboration with Human Resources, supports and guides the practice managers through the hiring process, disciplinary events and employee termination.
  • Provides ongoing coaching and mentoring for the practice managers related to leadership, professionalism and communication skills.
  • Provides ongoing education for the practice managers related to practice business operations related to charge capture, billing and coding.
  • Assures the ongoing training and competency of all staff.
  • Quality and Compliance
  • In collaboration with SoNE HEALTH Compliance Department, ensures adherence to all federal, state, and local healthcare regulations and accreditation standards.
  • In collaboration with team providers and managers, creates quality improvement programs to enhance patient outcomes and satisfaction
  • Develops and implement a patient engagement and satisfaction monitoring program
  • Education / Credentials: Bachelor's degree required; advanced degree (MBA, MPH, MHA) strongly preferred. 
  • Experience: 5+ years in healthcare operations, medical group leadership
  • Skills: Proven success in leading diverse multi-disciplinary teams.
  • Expertise in leading change management and engaging physician-led governance.
  • Familiarity with population health, value-based care models and quality metrics.
  • Medical, dental, and vision insurance
  • 401(k) retirement plan with employer match
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Basic Life & Accident Insurance
  • Flexible Spending Accounts
  • Voluntary Benefits
  • Homeowners Insurance
  • Auto Insurance
  • Critical Illness Insurance
  • Pet Discount Plans
  • Earned time off, sick time, company holidays and one floating holiday
  • Paid Volunteer Time
  • Employee Assistance Program
  • Educational Assistance (Tuition Reimbursement) after one year of employment
  • Employee Discount Program for discounts on entertainment, travel, and shopping
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