Director, Practice Management - Managed Services

Baker Tilly•Tampa, FL

1d•$164,780 - $312,420

About The Position

Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers – New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram. Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring. Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law. Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system. Job Description: The Practice Management Team (PMT) plays a critical role in enabling operational excellence across service lines, in alignment with firm goals, driving process efficiency, supporting change adoption, and ensuring consistent execution of strategic and operational initiatives. This role serves as a bridge between strategy and execution, providing oversight, resolving complex issues, and fostering a culture of accountability and continuous improvement. The Director, Practice Management – Managed Services provides support to the service line for optimizing and operationalizing processes, tools, and policies; running the business with efficiency and accountability; and enabling change adoption. The Director PMT applies expertise in best practice program/project and organizational change management with an operational process lens to drive the successful execution of projects and operationalization of solutions in alignment with firm-wide and service line strategies – turning strategic vision into operational reality. This role reports to the Strategic Execution Lead, Managed Services, and collaborates with our firm’s Enterprise Solutions & Operations (ESO) functions to meet firm operations and service line needs. Building alignment and driving continuous improvement across the practice is also a key aspect of this role.

Requirements

Bachelor’s degree in a specialized field or equivalent experience required.
Minimum of ten (10) years of relevant experience in a complex organization.
A minimum of five (5) years of supervisory experience is strongly preferred.
Demonstrated experience in project management methodologies such as scoping, planning, and controlling; change management principles and practices; facilitation; process and data analysis techniques; with applied knowledge and skills within technology-driven and business-centered projects.
Strong business acumen and critical thinking, with demonstrated ability to see and engage both the "big picture" and the details and progress the work individually and collaboratively to timely completion with commitment to quality and confidentiality.
Demonstrated acumen in data analysis and developing clear insights, trends, and commentary to highlight the key messages and present data and analysis in a compelling and impactful way to drive change as necessary.
Advanced Microsoft Suite skills (e.g., Word, Excel, PowerPoint) required; experience and skills in advanced project management, engagement, and learning tools preferred.
Strong executive presence and demonstrated leadership skills, good judgment, and ability to effectively connect with employees and leaders at all levels within the firm.
Exceptional verbal and written communications skills, including the ability to “connect the dots” and articulate complex issues to stakeholders.
Ability to travel as needed, approximately 10%.

Nice To Haves

Master’s degree preferred.
Prior experience in a professional services environment is highly desirable.

Responsibilities

Operational Enablement & Process Optimization Lead the operationalization of processes, tools, and operating models to ensure consistency, scalability, and alignment with firm-wide standards.
Oversee the execution of team initiatives and process improvements, ensuring timely delivery and measurable impact.
Identify operational gaps and generate ideas to drive efficiency, innovation, and best practice adoption across teams.
Serve as a subject matter expert on systems and processes, addressing escalations related to engagement setup, financial issues, tools, and resourcing.
Establish governance structures and internal controls to support operational integrity and mitigate risk.
Ensure compliance with firm policies and procedures at both the team and firm level.
Change Management & Strategic Implementation Support change management efforts related to firm initiatives, system implementations, and process transitions, ensuring smooth adoption and minimal disruption.
Collaborate with practice leadership to translate strategic objectives into operational plans and drive achievement of key results (OKRs).
Cascade firm, service line, and business line communications to ensure alignment, transparency, and engagement across the team.
Partner with ESO subject matter experts to enhance business processes and improve system utilization.
Team Oversight & Business Health Monitoring Lead onboarding and integration of new team members, including those joining through M&A activity, ensuring alignment with operational standards and culture.
Lead post-merger stabilization efforts, ensuring seamless integration of processes and alignment of expectations for newly acquired firms.
Monitor Complementary Global Workforce (CW) usage and progress toward staffing and operational goals.
Consolidate and assess overall business health, providing actionable insights and recommendations to leadership.
Coordinate with internal stakeholders to support recruiting, resource management, and talent onboarding, ensuring operational readiness and team continuity.
Monitor and manage help leaders manage key performance metrics such as contribution margin, controllable expenses, utilization, and DSO to ensure financial health.