Director, Portfolio Manager

Vivint • Eagle Mountain, UT

252d

About The Position

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. The Director of Portfolio Manager will work with a high-performing program team within Vivint's Innovation group as they look to deliver innovative and leading services via technology (including software, hardware, analytics, and strategic partnerships). They will work across operational and product/engineering groups to deliver outcomes while contributing to improving the way we work together. The Portfolio Manager Director will be the lead program team member within our cross-functional product portfolio vertical supporting the Vertical Lead and being their go-to partner for all items relating to program delivery and management/risk or product delivery and execution. They will line-manage other program managers in the vertical as well as represent them in leadership forums as appropriate. They will also have overall responsibility for the portfolio of programs within each vertical and ensure related objectives and deliverables are met by the team. It is expected that the Portfolio Manager Director spend approximately half of their time providing direct support to the other program managers in their Vertical. The remaining half would be split between team leadership and leading cross business improvement initiatives. The Portfolio Manager Director will also support the respective vertical by facilitating strategic resource planning and budgeting for programs within the vertical working closely with Product, UX, and Engineering to meet business objectives. The Portfolio Manager Director will oversee the delivery of a set of programs, including single programs or multiple sub-projects within a program depending on size and complexity including multiple project streams across Vivint's Innovation Center teams (product management, hardware and software engineering, UX, design, QA) as well as Vivint's broader operational groups (supply chain, sales, operations, IT, marketing, Finance). The portfolio will cover projects from full new product development, product feature development, revisions of hardware or software updates, VAVE, or product pilots. At the fundamental level, the program manager's role in Vivint is to lead a broad team and manage scope, budget, schedule, and quality with high order ability to bring people and teams together, identify risks, and necessary tradeoffs to maintain track with program goals and negotiate between those stakeholders to deliver a product that will meet our business goals to delight our customers, provide peace of mind and be business accretive (value accretive, channel ready, service smart).

Requirements

• Min. 10+ years of professional experience leading large programs, including hardware, services platform, and software projects, with internal and external design, development, and quality teams.
• 10+ years of program leadership may be blended with leadership of other operational or delivery functions.
• Bachelor's degree in Business, Engineering, or a related field with formal project management training (preferably PMP or similar qualifications).
• MBA or Master's degree is also preferred.
• Previous experience managing strategic relationships with external suppliers or partners as part of program delivery (preference to outsourced SW engagements or CM/JDM/ODM management).
• Strong preference for experience with devices, consumer electronics, manufacturing and consumer-facing hardware, and/or software products.
• This includes working experience with hardware and software development processes.
• Track record of leading others & positive change in project definition, project delivery, and process improvement.
• Experience in roles where delivery was a responsibility with demonstrated experience in making trade-off decisions to meet targets and goals.
• Working experience with project methodologies such as agile and related hardware development processes including EVT/DVT/PVT framework awareness.
• Past success in creating high-performance teams, inspiring, and empowering them to achieve results.

Nice To Haves

• Experience working with remote and overseas teams and the ability to engage across various cultural and language environments.
• Willingness to travel and participate in after-hours calls as required when working with partners in other geographic locations.

Responsibilities

• Accountable for the plan, schedule and budget for your assigned program and projects.
• Understand priorities and create clear plans to deliver.
• Communicate with stakeholders and partners.
• Set and meet commitments.
• Set specific release dates and milestones with the team and keep them focused on those accountabilities while communicating needs for support or issues that put those at risk.
• Know Vivint's strategic priorities, and work with product manager and vertical leads to see that the team's work is aligned to the top priorities.
• Partner with engineering teams to deliver working solutions in software, products, and systems.
• Set schedules and create strong execution plans to develop products and features to bring to market.
• Partner with the Product, Engineering, Supply Chain, external partners, and Operations team to drive the program.
• Work across teams to review the proposed scope and provide Level of Effort (LOE) estimates as well as suitable tradeoffs for quality and business risk.
• Create appropriate communications to update the business regularly on the status, risks, and support needed to be successful for the portfolio of programs.
• Provide weekly status updates communicating progress towards commitment in terms of scope, schedule, and cost.
• Lead the team to identify risks up front, manage and mitigate them, and monitor residual risks and any issues that arise regularly.
• Track tasks and lead a culture of accountability in the team and across the business.
• Set up excellent change and risk management practices to keep work on track.
• Represent vertical overall in matters relating to program delivery, risk, program budgets, and strategic planning.
• Recruiting and management of vertical program team members.
• Part of the leadership team within vertical partnering with the Vertical Lead and Tech Lead.
• Leading the process for strategic program resource planning and budgeting relating to program delivery.

Benefits

• Free daily lunch and drinks on site
• Paid holidays and flexible paid time away
• Employee/Friends/Family Discounts
• Onsite health clinic, gym, gaming tables
• Medical/dental/vision/life coverage & 24/7 Medical Hotline
• 401(k) + Employer Match
• Employee Resource Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree