Director, Pool Operations

Loews Hotels & Co•Miami Beach, FL

About The Position

A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. This position is responsible for the overall management of the respective Food and Beverage Areas (Recreation, Nautilus, SOAK Cabanas and Beach) to include: staffing, training, scheduling of managers and employees, planning and coordinating all restaurant and recreational activities, as well as organizing, directing and coordinating all recreation activities to ensure efficient operation of the department (s) to ensure efficient operation of the department. Producing a quality product which exceeds the guest’s expectations and hotel standards and is delivered in a friendly and professional manner.

Requirements

Must have experience in, and able to train and motivate staff
Must be able to work under pressure
Agility in multitasking
Ability to make sound business decisions
Must maintain high standards of service.
Must be fluent in English (read, speak and write). Excellent communication skills are essential
Must be customer service oriented and have excellent hospitality skills
Must be flexible to work any shift, including weekends and holidays
Must be able to obtain Food Handler’s Card
High School Diploma
5-7 years of F&B management, preferably in a Pool Operation
Food Handler cert

Responsibilities

Directs the multiple areas of pool, beach and recreation, and oversees all F&B Area Managers, Assistant F&B Area Managers and Supervisors
Oversees employees and operation ensuring organization, cleanliness, proper maintenance and supplies
Responsible for forecasting and budgeting of his department
Adhere to budget throughout the year and OT analysis
Provides floor coverage as needed
Represents the department in meetings and other events.
Attends resume, pre-cons, line up, staff and other meetings as required
Coordinates with various hotel departments heads, maintaining adequate floor coverage within the outlets and recreation areas and delegating administrative responsibilities when necessary
Organizes departments through the creation of checklists, seating charts, pars and centralizing information and supplies
Staffs F&B outlets and recreation department for staff and management based on the information and needs as presented and defined by the Executive Management
Plans 30/60/90 day forecast, yearly budget, and employee needs
Promotes within and outside of the hotel to generate sales
Controls product quality, service quality, general maintenance, discrepant deposits and checks, payroll, and costs towards higher profit, increased customer satisfaction and uniform standards of operation
Evaluates the various reports supplied by supervisors and submits written observations on forms provided as require
Directs staff towards the goals of the Loews Hotels as defined by management.
Ensures proper handling of guest checks and payment transactions.
Intercedes and/or fills in for employees should need occur.
Trains or supervises the training of all department employees.
Encourage a positive attitude among employees and ensure that all guests, employees, and management are treated with courtesy and respect
Notifies immediate supervisor promptly and fully of all problems or unusual matters of significance
Is polite, friendly, and helpful to the guests, management and fellow employees
Attends all appropriate hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Executes emergency procedures in accordance with hotel standards
Complies with safety regulations and procedures
Complies with hotel policies and rules.
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards
Other duties as assigned