Director, Platform Success

Publicis Groupe • New York, NY

118d • $132,715 - $208,840

About The Position

The Director, Platform Success will bridge the gap between our reporting and data products and Agency client teams for our media OS suite of products. The candidate will be responsible for the adoption and usage of the products and to ensure that our end users have a clear understanding of each feature and the best practices for usage. The position will include a combination of on-boarding client teams and Agency Champions to the platform including training, troubleshooting, UAT, and project management. Must have a strong understanding of the media space and experience working in a fast-paced environment. The candidate must be a self-starter with a sense of urgency and a commitment to client service, quality, and professionalism.

Requirements

• 7-10 years of experience within a data, development or operations role including onboarding/training teams in a technology environment or with enterprise level applications.
• Minimum 3+ years' experience in the media space.
• Expert level in client management/consultative experience with both presenting and resolving issues understanding of data and BI technologies.
• Experience in a cross-functional team environment.
• Hands-on, problem solving abilities - 'can do' approach (someone who is a thinker and a doer).
• Extremely strong organisational skills, attention to detail and adherence to deadline.
• Excellent verbal and written communication, organization, and presentation skills.
• Experience working on products, solutions, or Ad Tech including troubleshooting issues and performing UAT.
• Confident, high energy, self-motivated and a true team player.
• Deep experience working with Agile Project Management tools such as Jira, Confluence, or equivalent.

Responsibilities

• Partner agency teams to onboard new clients and support existing clients into OS reporting and data products by outlining pre-requisites and determining client team eligibility by assessing current processes and people on the team.
• Define scope of reporting deliverables and enable set up into suite of tools. Transition to agency after set up.
• Understand needs and urgencies to help determine prioritization of work with development team.
• Build deep understanding of reporting and data products to be able to train and support end-users and Agency Champions on core functionality.
• Collaborate closely with development team to ensure delivery of requests via JIRA.
• Troubleshoot and conduct functionality testing if client teams find bugs/report issues.
• Collaborate with product marketing to ensure user guides, training, and incremental training plan(s) are in place by client.
• Continually update and train end-users/Agency Champions on new features and continuously gather feedback.
• Understand and vet new feature requests and add relevant functionality requirements to product team's backlog for prioritization.
• Develop deployment roadmap and partner with Product Managers to validate timelines in conjunction with new feature release.
• Perform UAT testing prior to new functionality release to production.
• Update team best practices by collaborating closely with essential Team Leads to enhance technical processes, developments, and communication among teams.

Benefits

• Medical coverage
• Dental insurance
• Vision insurance
• Disability insurance
• 401K
• Parental and family care leave
• Family forming assistance
• Tuition reimbursement
• Flexible time off

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services