Director, Platform Product Management - Sophia Learning

Strayer Education, Inc.

1d•$116,300 - $174,500

About The Position

Sophia Learning exists to expand access to affordable, high-quality college-level learning through engaging, flexible, and academically rigorous online courses. As we enter our next chapter of growth, we are transforming our portfolio, reinventing our learning experiences, and scaling our ability to deliver outcomes for the thousands of learners who rely on Sophia every day. The Director of Platform Product Management will oversee the product management and UX org responsible for both in-course and out-of-course learner experiences spanning navigation, assessments, learning flow, progress tracking, onboarding, engagement, and more. This role will also be responsible for owning and defining Sophia's portfolio of offerings. This is a highly cross-functional role that requires exceptional product craft, user-centered thinking, and the ability to lead teams in delivering experiences that meaningfully improve student success, satisfaction, and retention.

Requirements

Strong product management expertise, with the ability to define strategy, synthesize insights, structure ambiguous problems, and lead teams through execution.
Proven success building and evolving digital learning experiences, ideally within an education technology context.
Deep familiarity with UX principles, design processes, and usability best practices.
Ability to guide UX work and ensure design decisions are grounded in learner insights and measurable outcomes.
Skilled at establishing research practices, user feedback systems, analytics frameworks, and other mechanisms for uncovering learner pain points and behaviors.
Ability to translate qualitative and quantitative insights into clear product direction.
Strong ability to manage roadmaps, balance competing priorities, and deliver impact through agile, cross-functional teams.
Fluent in metrics, experimentation, and outcome-driven product development.
Strong people leadership skills with experience developing product managers and designers.
Excellent communication skills with the ability to align stakeholders and present ideas compellingly at all levels.
10+ years of experience in product management, preferably within education technology or a related digital learning environment.
6+ years of experience managing product managers, UX designers, or similar product/experience-focused teams.
Demonstrated track record of delivering impactful, user-centered digital product improvements at scale.
Experience leading platform or end-to-end user experience initiatives spanning onboarding, engagement, learning/interaction, and retention.
Experience working with engineering teams in agile environments and collaborating with cross-functional partners (content, design, analytics, operations).
Bachelor’s degree

Nice To Haves

Background in user research, UX strategy, behavioral analytics, or human-centered design is highly preferred.

Responsibilities

Own the platform experience for Sophia’s learning environment including course interactions, assessment experience, progress visualizations, onboarding, discovery, and student support touchpoints.
Develop and manage a multi-quarter roadmap aligned to learner needs, business goals, and overall product strategy.
Lead product discovery and define clear problems, metrics, and hypotheses for improvement.
Drive execution in partnership with engineering to deliver high-quality, impactful features.
Define and own Sophia's offering portfolio of courses and pathways
Build and operationalize the infrastructure required for deep user understanding: behavioral analytics, event tracking, usability testing, journey mapping, and feedback loops.
Ensure user insights directly inform product prioritization, UX design decisions, and business strategy.
Maintain high standards for accessibility, intuitiveness, and user delight across the learner experience.
Lead, coach, and grow a team of product managers and UX designers, fostering strong product craft, collaboration, and accountability for outcomes.
Create clarity around roles, decision-making, and execution rhythms across product and UX teams.
Cultivate a culture of experimentation, evidence-based decision-making, and continuous improvement.
Partner closely with the Content, Engineering, Academic Operations, and Marketing teams to ensure a coherent and seamless learner journey.
Collaborate with stakeholders to identify friction points, growth opportunities, and experience gaps across the student lifecycle.
Represent the platform product strategy with senior leadership, institutional partners, and key external stakeholders as needed.

Benefits

SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and retail discounts.
Non-exempt employees are eligible for overtime pay, if applicable.

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