Provides direct and indirect supervision to all subordinate managers and employees at a site performing highly specialized roles in several major functions or departments. This includes long-term planning, objective setting, policy formation, interpretation and management while providing latitude and discretion to subordinates. Accountable for projects or programs on a multi-national or global basis. Has overall P&L responsibility for site operations or operational accountability for global business units. Work requires investigating and resolving a wide variety of highly unusual conditions that carry long-term implications. Requires developing new strategies, policies, practices, methods, programs or techniques and utilizing them to analyze and interpret difficult problems or situations and/or establishing new strategic direction that is site or multi-site specific. Participates with other senior managers to establish strategic plans and objectives. Has overall responsibility for planning, budgeting, implementing and maintaining costs, methods and employees in a functional area. Makes final decisions on administrative and operational matters in area of responsibility to ensure achievement of objectives. Erroneous decisions will have a serious impact on the overall success of business unit operations. Directs and controls the activities of a broad functional area through several department managers. Assigns objectives, reviews performance and approves employee compensation, coaches for improved performance. Regularly interacts with executives and/or major customers. Interactions normally involve controversial situations, customer negotiations, or influencing and persuading other senior level managers. May represent the organization in public speaking venues and/or community events. Performs tasks such as, but not limited to, the following: Manages a customer dedicated team including Operational Program Management, Production, Engineering and Supply Chain resources. Responsible for P&L for the Customer Operation. Responsibilities include production, engineering support and cost management including bid approvals. Manages the customer programs to achieve planned revenue, meeting all commitments and schedules and developing action plans to correct out of plan conditions. Involves customer account costs involving forecasting, planning and monitoring production efficiency , execution of strategy and strong participation in bid preparation. Jointly responsible with Global Account Team for Customer Satisfaction setting performance objectives and execution plans to ensure product, programs and projects will be on schedule highlighting good performance and positioning perceived performance issues in context. Examples of programs requiring day to day Customer Operations Management include MRP volumes and commitments, new product development support, prototype builds , new product introduction, manufacturing readiness reviews and Contract/DOU execution. Responsible for reviewing, analysing and reporting program performance and taking action where performance is not acceptable. Involves monthly operations and customer operations review meetings and quarterly customer performance reviews. Scope of measurements range from inventory, revenue forecasting, staffing and development, expense, financial profitability, manufacturing efficiency and customer satisfaction.
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Job Type
Full-time
Career Level
Manager
Industry
Computer and Electronic Product Manufacturing
Number of Employees
5,001-10,000 employees