Director, Pfizer Patient Services I&I

Pfizer • New York City, NY

27d • Hybrid

About The Position

The Director, Pfizer Patient Services I&I is accountable for supporting and leading patient access and support for the I&I/Pfizer Dermatology portfolio (Cibinqo, Litfulo), and additional potential launches within I&I. This position will ensure the efficient operation of select Pfizer Dermatology product access services and patient support programs (i.e., Hubs, Copay, and other appropriate offerings) and the efficient design, build, and operation of potential future assets in the I&I space. This role will also own the development of strategies, execution of access/service tactics, vendor management, innovation, and coordination with appropriate stakeholders to align to brand strategy – all with the focus on optimizing access to Dermatology/I&I therapies and the ownership of the appropriate patient experience from prescription through fulfillment. This position will partner closely with the brand teams (HCP, Patient, and Access Integration), field reimbursement teams, legal, external vendors, PAP, and U.S. Market Access (USMA) and Pfizer Patient Services colleagues who support the I&I business. This position is accountable and essential to ensuring all PFE engagements and programs are undertaken in a compliant manner, adhering to Pfizer policies and procedures. This individual must embrace Pfizer’s Blueprint and core principles of Trust is Everything, Science will Win, Disruption Calls for Innovation, Time is Life, and Execution Makes the Difference. In addition, the Director will be assigned to lead and/or assist in the development and execution of ad-hoc and I&I/PFE projects, programs, and Hub offerings (eg, Pfizer enCompass) outside of their day-to-day responsibilities as needed.

Requirements

• Candidate demonstrates a breadth of diverse capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of external stakeholders to achieve meaningful outcomes and create business impact.
• Bachelor’s Degree minimum required; MBA or relevant graduate degree preferred
• 8+ years of pharmaceutical experience required in market access, Hub, specialty pharmacy, reimbursement services, or marketing roles
• Strong project management skills and experience
• A high attention to detail with a customer service orientation is highly desired
• Knowledge of Hubs and payer intermediaries for specialty products
• Understanding of reimbursement dynamics given multiple sites-of-care
• Must be able to travel on airplane and trains to go to Pfizer NYC and/or Collegeville HQ, Hub vendor locations, and various trade/medical/patient meetings.
• NOT eligible for Relocation Package
• Position is hybrid and will require to work 2/3 days a week from site
• This position requires permanent work authorization in the United States.

Nice To Haves

• Leadership experience
• Vendor management experience
• Experienced working in a cross functional, matrix organization
• Experience in executing and managing highly complex programs and projects
• Strategic mindset, analytical thinking, interpersonal skills, leadership skills, communication skills, entrepreneurship
• Understanding the patient needs/services and the patient journey through Hub and Specialty Pharmacy is highly preferred
• Conceptualization, development, and execution of patient support programs a plus
• Experience in marketing, payer marketing, specialty pharmacy, strategic and tactical planning, and business analytics a plus

Responsibilities

• Lead and/or support specific initiatives in the development, implementation, and maintenance of Patient Access/Hub services
• Serve as the subject matter expert to lead the development, innovation, execution, and evolution of the PDPA Hub and patient support program strategies
• Lead and support the development of the access strategic and tactical plans for the Dermatology and other I&I brands, including Cibinqo, Litfulo
• Lead the execution and maintenance of patient access services
• Lead and manage the Hub/reimbursement services and vendor engagement
• Lead RFP selection process (if required)
• Direct and lead patient service enhancements and initiatives
• Own budget development and management
• Recommend funding/budget requirements and manage dedicated brand dollars to access and patient support initiatives
• Negotiate and execute contracts with key third-party vendors to ensure we achieve cost effectiveness
• Lead coordination with Pfizer Digital and monitoring of Polaris data feed accuracy and availability
• Continually innovate by identifying, developing, and executing patient support services that help appropriate patients access and stay on their prescribed therapy
• Coordinate with Pfizer Patient Services, Channel Management (CM), and USMA colleagues on initiatives with the SPP distribution network, specialty payers, and cross-enterprise synergies
• Appropriately liaise with brand teams, field sales organization, and other cross-functional colleagues as required
• Integrate and manage new approaches and technology to increase efficacy and patient engagement
• Leverage data and analytics to identify opportunities to improve all stages of the post Rx patient journey
• Ensure compliance with Pfizer’s SOPs and BRD’s (Business Rules Document) and service quality of the Hub
• Responsible for ensuring compliance with PFE policy
• Accountable for key operations metrics and conducting reviews with vendors.
• Provide leadership to improve operations and leverage organization synergies.
• Hub services quality assurance monitoring and remediation
• Partner with appropriate stakeholders to monitor Hub vendor key performance indicators, physician office satisfaction, and field force satisfaction
• Development/co-development of key tactical elements
• Development of patient access services content, collateral, printing, distribution, and field communications
• Lead the review and approval of appropriate materials through the Review Committee (RC) process.
• Lead appropriate data integration and reporting initiatives
• Ability to develop and integrate market insights and analytics into access/services strategies and tactics
• Lead ad hoc research projects to derive insights
• Identify key Hub performance indicators and monitor performance data
• Co-lead Periodic Business Reviews (PBR) with key PFE stakeholders
• Lead key ad-hoc business reviews with USMA and brand LT
• Hub – SPP data feeds and onboarding coordination with SAS colleagues, as appropriate
• Coordinate and lead CSP, compliance, and auditing initiatives
• Execute the “Annual Hub Audit Check List”
• Coordinate audits with Hub vendors as required, including coordination with external and internal auditors
• Lead CSP registration, training, and YRR requirements for Hub, Copay, and other key patient support programs
• Produce relevant reports associated with the above activities, as required
• Embrace, embed, and demonstrate a Patient First mindset to support services and bring that approach to Pfizer vendors

Benefits

• In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program.
• We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments.
• Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees