Director, Performance Excellence

American Addiction Centers • Charlotte, NC

13d • $75 - $121 • Hybrid

About The Position

The Enterprise Consulting Group (ECG) is the organization’s internal consulting arm, serving as a strategic accelerator and trusted advisor to senior leaders across the enterprise. ECG enables the organization by rapidly deploying high-impact teams that drive execution of strategic, transformative and operational priorities—delivering measurable financial outcomes, scalable solutions, and sustainable value aligned with our enterprise mission and strategy. Positioned as a force multiplier, ECG enables optimization and transformation of the organization’s key priorities by leveraging a variety of adaptive and data-driven methodologies including strategic facilitation & assessments, performance improvement methodologies and program and project management capabilities. Performance Excellences services, within Enterprise Consulting Group (ECG), include identification of performance and operational opportunities, staffing and implementing performance-based projects, associated continuous improvement training and coaching, and consultation with senior leaders as to strategic alignment / prioritization of improvement efforts. The Director supports defining Performance Excellence strategy and methodology with the Performance Excellence Vice President and ECG Leadership. Promotes and supports performance excellence through continuous process improvement and problem-solving methodologies. This position will also lead a performance excellence team based within a Division or multiple areas to drive improvement. This role partners with executive leadership, division leaders, and frontline teams to lead large-scale performance excellence projects, embed a culture of continuous improvement, and translate strategy into measurable outcomes. This role provides thought leadership, governance, and accountability mechanisms to ensure improvement practices are standardized, scalable, and delivering value across all areas of the enterprise.

Requirements

• Bachelor’s degree in healthcare administration, Business Administration, or a related field.
• A typical minimum of 8 years of experience in performance excellence, performance improvement, or a related field within a large multi-state healthcare integrated delivery system or consulting background.
• 5+ years experience in facilitating business transformation and large-scale Performance Improvement Initiatives.
• Proven track record of achieving breakthrough results through implementation of large-scale projects and value-added change.
• Proven track record in deploying performance improvement methodologies, including Lean, Six Sigma, TPS, and the Shingo Model, and driving sustainable improvements.
• Strong understanding of operational excellence principles and tools.
• Excellent leadership and team management skills with the ability to inspire and motivate others to achieve organizational objectives.
• Exceptional communication and interpersonal skills, with the ability to build effective relationships with stakeholders at all levels.
• Strong analytical and problem-solving abilities, with a data-driven mindset.

Nice To Haves

• Masters Degree preferred in Healthcare admin, Business admin, or related field.

Responsibilities

• Performance Excellence/Continuous Improvement Management: Provides management of large scale, high priority process improvement initiatives including but not limited to: assessment of existing processes that are not meeting desired metrics or outcomes, identification of improvement opportunities, implementation of demonstratable/measurable targeted improvements, design and implementation of continuous improvement systems, sustainment planning and strategic objectives deployment with data informed analyses and decisions throughout.
• Provides leadership and identifies strategic and operational project opportunities across the system to create superior value, service excellence and a high-performing culture in an integrated approach.
• Plays a key role in the development and maintenance of methodology and approaches.
• Supports continuous improvement wide.
• Manages, maintains, and leverages relationships with site, area, and functional leaders, as assigned by ECG leaders, to further partnership in identification of opportunities, prioritization, execution, and escalation.
• Leads the development of the service offering by continuously challenging teams and leaders to improve how value is delivered through healthcare operations by balancing cost, quality, and service.
• Leverages continuous improvement systems to partner with leaders to identify priorities that could then feed into the ECG pipeline of opportunities to be prioritized for staffing.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.
• Cross-Collaboration: Collaborate with other leaders within the Enterprise Consulting Group to ensure alignment and coordination of projects and initiatives.
• Foster a culture of collaboration and knowledge sharing among team members, promoting cross-functional learning and best practices.
• Identify opportunities for synergy and efficiency across projects and workstreams.
• Contribute to the development and implementation of ECG’s strategic vision and objectives.
• Stakeholder Management: Build and maintain strong relationships with key stakeholders, including executive leadership, operational leaders, and project sponsors.
• Collaborate with stakeholders to understand their strategic priorities and align project objectives with organizational goals.
• Communicate project updates, risks, and recommendations to stakeholders in a clear and concise manner.
• Proactively manage stakeholder expectations and resolve conflicts to ensure project success.
• Change Management: Create and execute change management plans to ensure successful adoption of solutions and redesigned work.
• Provide partnership and support to site leaders and staff during the implementation process.
• Accountable Leader Expectations: Proactively, communicates progress to the leadership teams (ECG, System leaders and key stakeholders) regarding the implementation and value delivered of all projects and strategies.
• Leads and supports project teams to ensures all targets are met and completed on schedule and within budget.
• Facilitates escalation of risk, challenges and barriers to progress.
• Program and Project Management: Leads multiple cross-functional performance improvement initiatives by designing, managing, and executing complex programs and projects that align with organizational priorities.
• Leverage and implement project management frameworks, tools, and metrics to ensure accountability, timely execution, and sustainable performance outcomes.
• Monitors performance metrics and operational outcomes, identifies gaps, and implements corrective actions to ensure sustainable improvement
• Lead and inspire a high-performing team responsible for performance excellence, performance improvement and designing and implementing key operational and performance driven initiatives.
• Foster a culture of collaboration, innovation, and continuous improvement within the team.
• Provide guidance, mentorship, and professional development opportunities to team members, promoting their growth and success.
• Lead direct reports to leverage the ECG established methodologies, data driven projects, and change management strategies.
• Establish performance goals, conduct regular performance evaluations, and recognize and reward outstanding achievements.
• Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
• Manage workload balancing for direct reports.

Benefits

• Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance
• Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Director