Director, Performance Economics (Customer Retention), Remote

Aledade • Arlington, VA

2d • Remote

About The Position

The Director, Performance Economics (Customer Retention) serves as the single point of accountability for retention of Aledade’s clients (primary care practices) in value-based care contracts. The Director will work closely with market leadership (Regional Market Presidents) and other stakeholders to mitigate churn through financial offerings, portfolio management, account management, and other innovative programs. The Director will bring an entrepreneurial skillset to explore new and enhanced programs to support client success and improve retention.

Requirements

• Bachelor’s Degree with 8+ years experience in health care administration, health care business development, and/or VBC experience.
• 5+ years of management experience.
• Advanced knowledge of VBC contracting models and government programs.

Nice To Haves

• Master’s degree
• Expertise in VBC health care programs, payments, and economics (MSSP, REACH).
• Demonstrated ability to develop and lead high performing and collaborative teams
• Demonstrated leadership ability to think strategically and implement tactically to consistently deliver results; well-developed skills in diplomacy and collaboration
• Ability to synthesize data from multiple sources to inform action plans and strategy.

Responsibilities

• Payment Programs: Manage the implementation of payment program offerings that provide financial flexibility and stability to customers (practices) and which promote client retention. Ensure that financial strategies align with overall retention goals and client needs. Identify and promote opportunities for enhancements to support client retention.
• Innovative Program Development: Design and implement new programs aimed at bolstering client success and maximizing retention rates (e.g. group purchasing offerings). Collaborate with stakeholders to identify opportunities and drive strategic initiatives that support long-term client retention.
• Client Retention Oversight: Manage and review metrics related to client practice retention and performance in value-based care contracts. Identify potential risks or issues impacting client retention and initiate corrective measures promptly.
• Partnering with Finance and Actuary teams: Create and implement financial frameworks that enhance transparency and support retention objectives. Engage consistently with finance and actuary teams to ensure strategic alignment.
• Stakeholder Communication: Engage in regular communication with Aledade executive leadership and market leadership, including Regional Market Presidents, to discuss client retention strategies and updates. Provide regular updates on retention metrics, challenges, and successes to stakeholders.
• Other duties as assigned

Benefits

• Flexible work schedules and the ability to work remotely are available for many roles
• Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
• Robust time-off plan (21 days of PTO in your first year)
• Two paid volunteer days and 11 paid holidays
• 12 weeks paid parental leave for all new parents
• Six weeks paid sabbatical after six years of service
• Educational Assistant Program and Clinical Employee Reimbursement Program
• 401(k) with up to 4% match
• Stock options

What This Job Offers

• Job Type: Full-time
• Career Level: Director