Director, People Experience Partner - Mid Americas - Hybrid in IL, MN, IN, OH, WI

UnitedHealth Group•Minnetonka, MN

7d•Hybrid

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. People Experience Partners (PXPs) are trusted advisors and employee advocates who connect the business, employees, and the People Team to build an engaging, high-trust workplace. PXPs combine coaching, employee relations, data insights and change leadership to elevate the day-to-day experience across the entire lifecycle, from onboarding through development, performance and offboarding. As a Director, People Experience Business Partner, you will be a senior people leader accountable for the strategy, execution, and outcomes of the people experience agenda across a large region or enterprise-scaled client group. You will operate as a trusted advisor to your assigned client group and partner closely with our Center’s of Excellence and People Business Partners to translate business strategy into integrated people strategies, anticipating risk, and leading complex, high-impact experience initiatives that span multiple sites, segments or states. By executing our core processes and building relationships with our employees and leaders, you help ensure measurable outcomes in engagement, retention, performance and organizational effectiveness. This position follows a hybrid schedule which requires you to work on-site and/or in-office 4 days a week.

Requirements

10+ years of experience in HR or related field
5+ years of experience leading multi-layer teams
Demonstrated success translating data into actionable strategies and deliverables
Proven experience building relationships with business partners and teams
Experience in change management, labor relations or organizational design
Driver’s License and access to reliable transportation

Responsibilities

Own and drive the end-to-end people experience agenda for a large region or client group, ensuring alignment with business strategy and enterprise priorities
Translate organizational strategy into scalable people experience plans covering talent strategy, engagement, culture and organizational effectiveness
Serve as senior thought partner to PBPs and COEs, influencing regional or enterprise people initiatives
Conduct in-person or virtual connects to proactively engage employees to assess site or department health, surface risks or opportunities and ensure consistent execution of people processes and culture
Lead a team of PXPs and people leaders, setting direction, success measures and expectations for people outcomes across multiple sites, markets, or client groups
Monitor and ensure your team is conducting their in-person or virtual connects based on dashboard metrics, known complex sites/departments, and interactions with senior leadership
Lead large-scale, multi-site or multi-department initiatives such as culture transformation, workforce restructuring and enterprise engagement strategies
Deliver and support our core HR processes throughout the employee lifecycle, evaluating areas for improvement as our support model evolves
Direct resolution of highly complex, unusual, or high-risk people issues affecting major functions or multiple markets
Serve as escalation point for the most complex people and organizational challenges, conducting trend analysis to anticipate areas of focus and needed change
Lead cross-functional initiatives involving People Team COEs, and matrixed partners, ensuring they are effectively communicated, adopted and sustained across diverse populations
Leverage enterprise people analytics to assess trends, forecast workforce needs and measure impact of people strategies, fine tuning and pivoting initiatives to increase efficiency and effectiveness
Use data to influence senior leader decision making on workforce needs and people initiatives