Director, People & Culture Product & Program Management

Full-time

Knoxville, TN

Motion Picture and Sound Recording Industries

About the position

The Director, People & Culture Product and Program Manager, will play a pivotal role in leading the planning, execution, and delivery of large-scale People & Culture (P&C) transformation programs. This leader will be responsible for managing end-to-end HR product development lifecycles and program management, ensuring seamless integration of technology, process improvements, and innovative HR solutions that drive business objectives and enhance employee experience. The role requires a seasoned program manager with a strong understanding of HR processes, technology ecosystems, and transformation initiatives. The Director will work closely with senior P&C leadership, cross-functional teams, and external partners to deliver strategic HR programs on time, within scope, and on budget, ensuring alignment with the company's overall goals and the needs of its workforce.

Responsibilities

• Lead the strategic planning, development, and execution of large-scale P&C transformation programs, including system implementations, new HR service models, new strategies and processes that deliver a best-in-class employee experience.
• Define and maintain the program roadmap, aligning with business and P&C objectives, while ensuring all project milestones and deliverables are achieved.
• Oversee the prioritization of program deliverables and ensure that product development or transformation initiatives align with the company's long-term strategy.
• Own the HR product lifecycle, from conceptualization to delivery, focusing on user-centric design, scalability, and process efficiency.
• Define product features, create detailed user stories, and work with technology teams to implement new solutions that meet evolving P&C needs.
• Collaborate with key stakeholders (P&C leaders, business leaders, IT, and external vendors) & employees to gather feedback, ensure product effectiveness, and continuously improve offerings.
• Manage end-to-end program execution, including resource allocation, timeline management, risk assessment, and issue resolution, ensuring on-time and on-budget delivery of transformation initiatives.
• Establish program governance, including steering committees, reporting mechanisms, and feedback loops with key stakeholders to track progress and ensure transparency.
• Develop detailed project plans, including scopes of work, schedules, budgets, and risk management strategies for multiple concurrent projects.
• Build and maintain strong relationships with senior executives, P&C leadership, IT, and business unit leaders to ensure alignment and buy-in for transformation initiatives.
• Act as the primary point of contact for program-related communications, providing regular updates on progress, challenges, and outcomes to all relevant stakeholders.
• Lead and mentor a high-performing team of program/project managers, product owners, and other project staff, ensuring their growth and development.
• Stay up-to-date with industry trends, emerging HR technologies, and best practices in program and product management.

Requirements

• 8-10+ years of experience managing large-scale HR transformation programs and HR product development within a global organization.
• Proven track record of successfully delivering complex HR projects on time and within budget.
• Experience with HR technology platforms (e.g., Workday, SAP SuccessFactors, Oracle HCM) and HR processes (talent management, payroll, learning, etc.).
• Experience leading change management efforts to ensure successful adoption of new HR programs and technologies.
• Bachelor's degree.
• Qualifications in Project Management is preferred.

Nice-to-haves

• Strong leadership and team management experience, with a proven ability to inspire, coach, and develop high-performing teams.
• Excellent stakeholder management skills, with experience working with senior leadership teams.
• Advanced project management skills, with the ability to manage multiple projects simultaneously in a fast-paced, dynamic environment.
• Proficiency in project management tools and methodologies (Agile, Waterfall, etc.).
• Excellent communication, presentation, and interpersonal skills, with the ability to simplify complex information for diverse audiences.
• Strong analytical skills, with experience using data to make informed decisions and evaluate program success.