Director, People Analytics and Benchmarking

ZendeskMadison, WI
3d$183,000 - $275,000Hybrid

About The Position

As our Director of People Analytics and Benchmarking, you'll be the driving force in using data-driven insights to propel our business forward. In this role, you'll work hand in hand with stakeholders across our People team to unearth critical business questions, develop data literacy and devise strategic solutions. You will influence the development and design of programs, and ensure that program and policy frameworks and designs align with company objectives, market best practices and are effectively deployed to our employees. You will be the bridge between the People Team, IT, and the business, ensuring our people analytics and benchmarking solutions align with overall business strategy. Your primary responsibility will involve crafting and executing a strategy for delivering people insights, data modeling and data governance, program and practice benchmarking, and market insights all while ensuring alignment with our organization's broader objectives. You'll have a direct influence on key areas such as workforce planning, recruitment, talent development, job architecture, performance management, location evaluation, and employee engagement. As the leader of the People Analytics and Benchmarking team, your role will be both managerial and inspirational. Successful leadership requires an aptitude for telling compelling stories with data, fostering data literacy among partners, and an ability to delegate while optimally prioritizing tasks. You will leverage your understanding of HR data models, business architecture practices, and talent market research to design and implement scalable solutions. This role is a leader in AI implementation and adoption across the people team and broader organization.

Requirements

  • Bachelor’s degree in Human Resources, Business, Data Analytics, Statistics, Math, or a related field OR equivalent experience necessary to obtain theoretical and practical knowledge to successfully fulfill the scope and responsibilities of the position.
  • Experience in business and data analytics, talent insights, and data benchmarking demonstrating the ability to perform the role at level, typically seen with 12+ years of professional working experience including at least 5 years focused on HR/People Analytics.
  • Direct experience managing and developing a globally distributed team with talent from entry level to advanced and SME levels.
  • Experience in a global organization, preferably within the technology industry.
  • Deep understanding of HR practices and processes.
  • A knack for balancing and prioritizing in a fast-paced tech environment.
  • Acute analytical skills with proficiency in data cleaning/manipulation, visualization, and statistical analysis.
  • Consultative mindset with the ability to seek out information and take a solutions-oriented approach.
  • Proficient with analytical tools such as Tableau, Power BI, Excel, R, SQL
  • Familiarity with HR systems (Workday preferred), plus basic HRIS reporting and dashboarding.
  • Awareness of Governance, HR data privacy, and compliance requirements.
  • Stellar communication and presentation skills with an ability to distill complex information into a digestible format.

Nice To Haves

  • 5+ years directly managing talent.
  • Passionately detail oriented and disciplined to present clean, accurate data and ability to see the broader picture.
  • Experience managing multi-tiered Snowflake/Databricks/AWS Redshift environments with multiple stakeholders.

Responsibilities

  • Cultivate an impactful outcome-driven culture for our strategic plan, in alignment with People leadership.
  • Lead a team of analysts focused on consultation, insight delivery, data literacy enhancement, and data modeling.
  • Shape the team roadmap in alignment with People Team, Total Rewards and broader priorities.
  • Mastermind data storytelling across the employee lifecycle and enable partners to do the same.
  • Facilitate meetings with leaders and stakeholders for projects, sharing key insights, findings, and proposed recommendations to drive decision-making and progress.
  • Proactively build and maintain relationships with People Team COEs (e.g., talent acquisition, employee relations, compensation, talent and organizational development), People Partners, and key business stakeholders (e.g., Finance, Data Governance, IT, Operations).
  • Streamline insights delivery to the business and partner with leaders and stakeholders on advanced, customized analytics and tools for strategic business initiatives.
  • Collaborate on the execution and measurement of annual programs and processes with internal People Team functions.
  • Empower and enable self-service and scalability in reporting through a partnership with our HRIS and People Services teams.
  • Design, create and implement tools and frameworks to drive operational excellence and efficiencies with a focus on evaluation and implementation of AI tools and automation.
  • Maintain a pulse on external trends in Talents Analytics and Benchmarking to stay current and utilize best practices.
  • Own the security model for People Data and ensure the right data is accessible to the right people quickly.
  • Build a self-service model for adjacent analytics teams that balances access with privacy/security
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