Director, Penn Hospitality Services

University of Pennsylvania • Philadelphia, PA

407d • $90,860 - $195,000

About The Position

The Director of Hospitality Services at the University of Pennsylvania is responsible for leading the strategic direction of dining, conference services, the University Club, and vending operations. This role involves overseeing a large team and managing a significant operating budget to ensure high standards of service and operational excellence within the university community.

Requirements

• A master's degree or higher is required.
• Over 10 years of experience in dining and hospitality management or an equivalent combination of education and experience.
• Extensive experience overseeing large-scale, complex operations.
• Strong expertise in financial management and oversight of significant operating budgets.
• Proven strategic planning, business and fiscal management, and operational leadership ability.
• Exceptional interpersonal and communication skills.
• Excellent problem-solving and decision-making abilities.
• Demonstrated success in maintaining financial stability and managing operational budgets.

Nice To Haves

• Experience in a higher education environment.
• Knowledge of sustainability practices in dining services.

Responsibilities

• Lead the Hospitality Services team in advancing Penn's strategic initiatives and ensuring operational efficiency.
• Build and nurture collaborative relationships with internal stakeholders and student leaders.
• Uphold a commitment to service excellence across all areas of hospitality services.
• Oversee the relationship and contract management for Bon Appetit Management Company.
• Provide leadership for dining operations across 15 locations, serving approximately 9,000 meals daily.
• Manage all aspects of the Dining employee experience and performance, catering services, and meal plan administration.
• Promote and support sustainability initiatives that align with the university's goals.
• Oversee meal plan management and ensure efficient system maintenance and customer service.
• Collaborate with key partners to address student needs and ensure facility maintenance.
• Develop and execute plans for dining facility improvements and renovations.
• Oversee the University Club at Penn, ensuring high-quality service and programming for members.
• Provide year-round leadership for Conference Services, managing logistics for residential guests and commuters.
• Manage relationships with program directors for summer programs and support large conference events during the academic year.
• Identify growth opportunities for Conference Services and drive new revenue streams.

Benefits

• Comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits.
• Tuition assistance for employees and their families.
• Generous retirement plans with various investment options.
• Substantial time away from work for personal needs.
• Long-term care insurance options for faculty and staff.
• Wellness and work-life resources to support health and balance.
• Professional and personal development resources.
• Access to university resources and cultural activities.
• Discounts and special services for faculty and staff.
• Flexible work hours and options for work-life balance.
• Forgivable loans for home buying in West Philadelphia.
• Adoption assistance for qualified expenses.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: Educational Services
• Education Level: Master's degree
• Number of Employees: 501-1,000 employees