Director, Payroll

Live Nation Worldwide • Houston, TX

22h • Hybrid

About The Position

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com . WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE ROLE Reporting to the Controller of Shared Services, the Payroll Director plans, organizes, directs and evaluates the execution of multi-state U. S. and multi-province Canadian payroll functions for Live Nation Entertainment. The Director oversees a direct payroll staff of 8 and an additional indirect staff of approximately 30 for a growing shared services department, ensuring compliance with federal and state payroll laws, a high level of processing accuracy, and superior customer service in the demanding and fast-paced live entertainment industry. WHAT THIS ROLE WILL DO Accurate and timely processing of bi-weekly, weekly, and semi-monthly payrolls that include salaried, hourly, tipped, seasonal and union employees in multiple states in the U. S. and Canada. Lead, mentor and professionally develop payroll team members toward the achievement of department, Company and personal goals. Create and/or process query reports to support executive and local management, Human Resources, Benefits, Risk Management, Accounting and others as needed. Acts as primary payroll contact with ADP, other payroll service providers and other products/services that interface with payroll regarding system/service issues, establishment of new payrolls, implementation of tax and regulatory changes, process changes, management of earning/deduction codes and system enhancements. Develop and maintain reports, controls and procedures that facilitate the accurate accounting and reporting of payroll and related unclaimed property. Ensure strict adherence to established internal controls and SOX compliance procedures. Communicate and resolve payroll issues for Human Resources, Accounting and other departments as needed. Coordinate and provide information, records and reports for all payroll audits including workers compensation, regulatory agencies, internal and external audits. Continuous evaluation and improvement of all payroll processes seeking maximum processing efficiency and accuracy. Research and make recommendations regarding new technology and automated solutions for payroll processing. Maintain high level of customer service including timely research and response to inquiries and consultation on payroll issues including tax and regulatory matters. Work closely with Human Resources department to ensure accurate benefit deductions and employee record keeping. Maintains up to date professional and technical payroll knowledge including Canadian and US government, state/province, and local requirements, ensuring company compliance, and advising management on needed actions. Maintains confidentiality and security of payroll information and data files. Maintain current emergency contingency payroll processing plan. Special projects as needed. WHAT THIS PERSON WILL BRING: Active CPP certification required Bachelor’s degree in a business-related field from an accredited college or university, strongly preferred but not required Minimum of 10 years of payroll experience and 5 years of payroll management in a high-volume environment Strong leadership and employee management skills, and the ability to promote and maintain open communications and a collaborative team environment. Experience with automated time keeping, POS systems, and integration with payroll systems. Understanding and ability to design and implement internal controls surrounding payroll. Experience with a high-volume (20,000 plus employees) payroll department. Advanced Excel skills required Multi-state experience with California payroll experience required. Canadian payroll experience preferred Strong technical writing skills and the ability to develop and draft internal payroll policies and procedures, correspondence with taxing agencies, employees, and others as required. Strong customer service orientation, exhibiting patience and an ability to maintain a professional demeanor in all communications, both verbal and written Effective interpersonal and communication skills that include the ability to interact with employees at all levels Knowledge of ADP’s Vantage product, Workforce Now, and ADP report writing preferred. Knowledge of federal, state, and local wage and hour laws, garnishments, payroll taxation, and regulatory reporting. Extensive knowledge of automated payroll processing systems and experience with system implementations. Experience with acquisitions, integrations, and dissolutions Minimal travel may be required Comfort with a 4 day a week in office schedule BENEFITS & PERKS Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits: HEALTH : Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA) YOURSELF : Free concert tickets, generous paid time off including paid holidays, sick time, and personal days WEALTH : 401(k) program with company match, stock reimbursement program FAMILY : New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support CAREER : Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment OTHERS : Volunteer time off, crowdfunding match EQUAL EMPLOYMENT OPPORTUNITY We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis. HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. #LI-CB1 #LI-HYBRIDHOUSTON,TX Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

Requirements

• Active CPP certification required
• Minimum of 10 years of payroll experience and 5 years of payroll management in a high-volume environment
• Strong leadership and employee management skills, and the ability to promote and maintain open communications and a collaborative team environment.
• Experience with automated time keeping, POS systems, and integration with payroll systems.
• Understanding and ability to design and implement internal controls surrounding payroll.
• Experience with a high-volume (20,000 plus employees) payroll department.
• Advanced Excel skills required
• Multi-state experience with California payroll experience required.
• Strong technical writing skills and the ability to develop and draft internal payroll policies and procedures, correspondence with taxing agencies, employees, and others as required.
• Strong customer service orientation, exhibiting patience and an ability to maintain a professional demeanor in all communications, both verbal and written
• Effective interpersonal and communication skills that include the ability to interact with employees at all levels
• Knowledge of federal, state, and local wage and hour laws, garnishments, payroll taxation, and regulatory reporting.
• Extensive knowledge of automated payroll processing systems and experience with system implementations.
• Experience with acquisitions, integrations, and dissolutions
• Comfort with a 4 day a week in office schedule

Nice To Haves

• Bachelor’s degree in a business-related field from an accredited college or university, strongly preferred but not required
• Canadian payroll experience preferred
• Knowledge of ADP’s Vantage product, Workforce Now, and ADP report writing preferred.
• Minimal travel may be required

Responsibilities

• Accurate and timely processing of bi-weekly, weekly, and semi-monthly payrolls that include salaried, hourly, tipped, seasonal and union employees in multiple states in the U. S. and Canada.
• Lead, mentor and professionally develop payroll team members toward the achievement of department, Company and personal goals.
• Create and/or process query reports to support executive and local management, Human Resources, Benefits, Risk Management, Accounting and others as needed.
• Acts as primary payroll contact with ADP, other payroll service providers and other products/services that interface with payroll regarding system/service issues, establishment of new payrolls, implementation of tax and regulatory changes, process changes, management of earning/deduction codes and system enhancements.
• Develop and maintain reports, controls and procedures that facilitate the accurate accounting and reporting of payroll and related unclaimed property.
• Ensure strict adherence to established internal controls and SOX compliance procedures.
• Communicate and resolve payroll issues for Human Resources, Accounting and other departments as needed.
• Coordinate and provide information, records and reports for all payroll audits including workers compensation, regulatory agencies, internal and external audits.
• Continuous evaluation and improvement of all payroll processes seeking maximum processing efficiency and accuracy.
• Research and make recommendations regarding new technology and automated solutions for payroll processing.
• Maintain high level of customer service including timely research and response to inquiries and consultation on payroll issues including tax and regulatory matters.
• Work closely with Human Resources department to ensure accurate benefit deductions and employee record keeping.
• Maintains up to date professional and technical payroll knowledge including Canadian and US government, state/province, and local requirements, ensuring company compliance, and advising management on needed actions.
• Maintains confidentiality and security of payroll information and data files.
• Maintain current emergency contingency payroll processing plan.
• Special projects as needed.

Benefits

• Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• 401(k) program with company match, stock reimbursement program
• New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
• Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• Volunteer time off, crowdfunding match

What This Job Offers

• Job Type: Full-time
• Career Level: Manager