Director, Patient Support Services &Market Access- Immunology/CV

Bristol Myers Squibb • Princeton, NJ

23h

About The Position

Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us. Summary: This role is a senior leader responsible for shaping and executing advanced analytics strategies that optimize patient support services, access strategies, and field resource engagement across multiple brands and disease areas. This role drives the integration of access and engagement analytics into enterprise-wide initiatives, delivering actionable insights for fulfillment performance, PAL/FRM engagement effectiveness, and access strategy reporting. The Director partners closely with Market Access, Patient Support teams, Field Operations, and cross-functional stakeholders to champion innovation, establish governance standards, and foster adoption of advanced tools and methodologies. By translating complex data into strategic recommendations, this leader empowers decision-making, improves patient access, and provides input on organizational capabilities for the future.

Requirements

• Bachelor’s degree in Business, Analytics, Market Access, or related field; MBA or advanced degree preferred.
• Minimum 10 years in market access, patient support services, or commercial analytics within the pharmaceutical industry.
• Proven track record in PSS program analytics, PAL/FRM engagement measurement, and access strategy reporting.
• Experience managing cross-brand and cross-disease area analytics projects in a matrixed environment.
• Expertise in BI tools (Power BI, Tableau), CRM systems, and advanced analytics platforms.
• Strong understanding of GTN modeling, channel mix optimization, and patient access metrics.
• Strategic thinking and ability to translate insights into actionable strategies.
• Exceptional communication and stakeholder management skills.
• Ability to lead and inspire teams, foster innovation, and drive adoption of new technologies.

Responsibilities

• Strategic Leadership Lead the vision and execution of advanced analytics capabilities for patient support services (PSS), access strategies, and field resource engagement, ensuring alignment with enterprise strategies and commercial objectives.
• Serve as a thought leader for access and PSS analytics, identifying emerging trends and best practices to continuously improve processes and outcomes.
• Patient Support Services Program Analytics Own the design and execution of analytics strategies for PSS, including fulfillment performance tracking and PAL/FRM engagement effectiveness.
• Develop insights to optimize PSS program design and execution across brands and disease areas.
• Access Strategy & Reporting Design and implement analytics frameworks for channel mix optimization and plan-level GTN analysis.
• Deliver insights to inform pricing, reimbursement strategies, and payer engagement.
• Performance Measurement & Dashboards Develop robust dashboards, scorecards, and KPIs to monitor PSS and access program performance.
• Provide actionable insights to senior leadership for strategic planning, resource allocation, and continuous improvement.
• Cross-Functional Partnership Collaborate with Market Access, PSS, Finance, BI&T, and Commercial Excellence to integrate analytics into broader enterprise strategies.
• Influence decision-making through data-driven recommendations, scenario modeling, and partnership with key stakeholders.
• Governance & Compliance Establish and maintain governance frameworks for access and PSS analytics processes, ensuring adherence to regulatory standards, data privacy, and internal governance requirements.
• Maintain audit readiness and documentation for compliance purposes.
• Innovation & Capability Building Drive adoption of advanced analytics tools, predictive modeling, and automation for access and PSS programs.
• Lead change management initiatives and upskill teams on new methodologies, technologies and organizational capabilities.

Benefits

• Health Coverage: Medical, pharmacy, dental, and vision care.
• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
• Work-life benefits include: Paid Time Off US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees) Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays Based on eligibility, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day. All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.
• Eligibility Disclosure: The summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level