Director, Patient Navigation

MannKind Corporation•Westlake Village, CA

29d

About The Position

We're hiring a Director of Patient Navigation to lead our national Afrezza Patient Navigator Team. This role is pivotal in ensuring patients and offices receive the support they need - from onboarding and training to reimbursement navigation and long-term adherence. If you're a strategic leader with deep experience in reimbursement, patient assistance programs, and team management, we want to hear from you.

Requirements

Bachelor's degree required; advanced degree (MBA, MPH, RN, PharmD, or related) preferred.
Business acumen
10+ years of experience in patient support services, reimbursement, or market access within pharma/biotech.
Demonstrated success leading national patient navigation or field support programs.
In-depth knowledge of payer systems, including Medicare, Medicaid, and commercial insurance.
Exceptional leadership, communication, and cross-functional collaboration skills.
Strategic thinker with strong analytical and presentation abilities.
Willingness to travel up to 50%.

Nice To Haves

Strong understanding of diabetes care and familiarity with inhaled insulin therapies a plus.

Responsibilities

Strategic Leadership: Define and execute the strategic vision for the Afrezza Patient Navigator program, aligning with company goals and evolving market dynamics to eliminate patient access barriers.
Program Oversight: Lead operational excellence, ensuring accountability to business, patient, and brand outcomes.
Team Development: Recruit, mentor, and retain a high-performing national team of Managers and Patient Navigators.
Cross-Functional Collaboration: Partner with Sales, Marketing, Medical Affairs, Compliance, and external vendor partners to deliver seamless patient and provider experiences.
Access & Reimbursement Support: Drive the development of compliant tools and resources that support benefit verification, prior authorization, appeals, and specialty pharmacy coordination.
Onboarding & Training: Oversee the design and implementation of patient onboarding and training protocols to ensure a smooth transition to Afrezza therapy.
Quality & Compliance: Maintain rigorous operational standards, ensuring adherence to quality monitoring, compliance, and data integrity requirements.
Adherence Optimization: Develop and enhance programs that foster patient engagement and long-term therapy adherence.
Subject Matter Expertise: Serve as a trusted expert on payer landscapes, including Medicare, Medicaid, and commercial insurance, as well as patient assistance programs.
Stakeholder Engagement: Build strong relationships with endocrinology offices, diabetes educators, and healthcare teams to drive awareness and support.
Business Performance: Monitor and report on program performance, delivering actionable insights and updates to executive leadership.