Director Patient Experience (Full-Time/Day) Center City

Jefferson Health Plans • Philadelphia, PA

5d

About The Position

The Director of Process Excellence is responsible for managing the Business Process Analyst and Recall Administrators. This is a highly strategic role, that is accountable for developing and implementing strategies to improve the operational effectiveness of the greater Supply Chain organization by consistently reviewing and updating all SCM policies, processes, and workflows. Additionally, this position is responsible for overseeing the management and execution of the recently redesigned recall management program across the TJU system; to ensure adherence to the recall management system throughout Enterprise by monitoring project KPIs and working with SCM stakeholders to adjust the program as needed.

Requirements

• Education: Bachelor’s degree required, Masters Degree preferred; or equivalent work experience
• Experience: 4+ years in business process-related roles; preferably within a supply chain environment

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Manage and Develop Staff: Supervise and professionally develop the Business Process Analyst and Recall Administrators. Provide regular feedback, coaching, and performance reviews to ensure continuous improvement and staff development
• Develop and Maintain Policy/Process Management/Standardization Management Strategy: Develop a policy/process management and standardization management strategy based on inputs from Supply Chain leadership, team members, and stakeholders. Ensure the strategy aligns with organizational goals and addresses the specific needs of the supply chain team
• Recall Process Management: Oversee the end-to-end recall management process. Conduct tracking and facilitate documentation of all recall activities. Identify and develop recall management response processes and policies; adapting to any new software or technologies
• Stakeholder Engagement: Build relationships with suppliers, key SCM stakeholders, and other TJU personnel to facilitate an effective and efficient recall management program. Communicate recall management information to internal and external key stakeholders.
• Budget Management: Prepare SCM budget with assist from SCM Executive leadership. Review monthly reports for expense variances Report monthly to SCM Executive leadership unreasonable variances
• Performance Management, Monitoring, and Reporting: Develop and monitor key performance indicator (KPIs) dashboards to measure the efficiency, effectiveness, and standardization of the Supply Chain organization’s processes. Develop and monitor key performance indicators (KPIs) to measure the recall management program’s effectiveness and efficiency. Monitor the recall management through KPIs and dashboards for compliance, work with other key SCM stakeholders when the activities deviate from the process.

Benefits

• Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.
• Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.
• All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Director