Director, Patient Experience
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About The Position
Responsible for developing and executing strategies that enhance the patient and family experience across the University of Maryland Medical Center's Downtown and Midtown campuses. Oversee key operational areas, including Patient Advocacy, Interpreter Services, Guest Services the Healing Garden, family reception areas, Inpatient Transportation, Wheelchair Program, Integrative Care, and Volunteer Services. Engage employees, physicians, and patients to ensure care is consistently patient-centered and exceeds the expectations of patients and families. Collaborate with multiple departments to ensure seamless delivery of patient-centered care and leverage patient and family advisory councils to integrate the voice of the customer into hospital operations and improvement efforts. Work is performed under general direction. Direct report to the Vice President, Patient Experience.
