Riverside Healthcare-posted 2 months ago
$62 - $86/Yr
Full-time • Senior
Kankakee, IL
1,001-5,000 employees

The Director of Patient Access oversees Patient Access operations for the health system. This role involves analyzing, planning, implementing, and monitoring services provided by staff in assigned patient access areas. The Director is responsible for developing policies and procedures to govern the operation of those areas in compliance with regulatory bodies. Acting as a liaison for decentralized registration areas, the Director ensures registration training and staff competency in the Coordination Center, Outpatient Center, Outpatient Scheduling, and decentralized registration. Additionally, the Director works directly with Patient Financial Services and Medical Records to ensure and enhance revenue collection at the time of service.

  • Accountable for team providing outstanding customer service to external and internal customers.
  • Analyze, communicate and implement government and payer reimbursement changes to ensure continued compliance.
  • Conduct ongoing analyses and assessments of operational performance for continuous process improvements, improved efficiency and improved customer service.
  • Develop staff in assigned departments to ensure growth and leadership development.
  • Partner with clinical service departments to ensure effective and efficient processes, which are documented and followed for timely and accurate revenue capture and reconciliation.
  • Proactively evaluate, recommend, and implement systems and practices that would enhance and improve processes.
  • Provide oversight and leadership for Physician Revenue Cycle process.
  • Provide oversight and leadership for access areas including centralized Access, Outpatient Center, Outpatient Scheduling and Labor Pool.
  • Provide oversight of responsible areas to ensure accuracy and adherence with governmental and payer billing rules and regulations.
  • Provide oversight to ensure responsible areas are at best practice standards for Key Performance metrics and provide monthly statistical and financial Key Performance metrics report card for internal functions and outsourced business partners.
  • Responsible for employee satisfaction and staff retention through practices that promote communication, rewards/recognition, teamwork and administration of effective employee relations.
  • Ability to travel to remote office locations, as needed.
  • 5 years experience in healthcare access with at least three years experience in a leadership role.
  • Comprehensive knowledge of regulatory requirements and practices related to patient access required.
  • Experience with computerized electronic medical record system required.
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