Director Patient Access

UnitedHealth Group-posted 3 months ago
$89,900 - $160,600/Yr
Full-time • Manager
Onsite • Gilbert, AZ
Insurance Carriers and Related Activities
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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

  • Leads and directs staff in achieving performance standards while supporting Patient Access leadership to enhance customer satisfaction and financial outcomes
  • Serves as a representative of the corporate Patient Access Revenue Cycle Operations department, requiring close collaboration with facility and regional leadership
  • Oversees facility-level functions such as registration, financial clearance, counseling, scheduling, bed management, and switchboard operations, focusing on improving revenue cycle performance and ensuring compliance with audits and service level agreements
  • Leads Optum360 client improvement initiatives and partners with regional and corporate leaders
  • Emphasizes leadership development by fostering teamwork, transparency, and accountability, while mentoring staff and emerging leaders
  • Ensures compliance with federal, state, and local regulations and drives process improvements in data integrity, quality assurance, and patient satisfaction
  • Handles human resource management duties including hiring, training, evaluating, and retaining staff, as well as managing staffing plans and disciplinary actions
  • Engages stakeholders by educating physicians and staff on Patient Access requirements and serving as a consultant and liaison
  • Prepares reports, analyzes trends, escalates issues as needed, and stays current with industry developments through ongoing professional education and activities
  • HFMA or NAHAM certification
  • 5+ years in a supervisory/management role in healthcare or revenue cycle
  • 3+ years in customer service, ideally in healthcare
  • Experience with Patient Access technologies
  • Proficiency in Microsoft Office Suite
  • Consulting/project management experience
  • Knowledge of payer contracts, compliance, and regulatory standards
  • Solid leadership, organizational, and change management skills
  • Ability to manage multiple projects and influence stakeholders
  • Comprehensive benefits package
  • Incentive and recognition programs
  • Equity stock purchase
  • 401k contribution
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