Director, Patient Access-Referrals and Scheduling (Revenue Cycle)

Saint Francis Hospital • New Haven, CT

231d

About The Position

The Director, Patient Access - Referrals and Scheduling (Revenue Cycle) oversees and leads the patient access team, focusing on referral management and scheduling functions across the health system. This role implements strategies to enhance the patient experience, streamline referral and scheduling workflows, and ensure optimal coordination of care while maintaining compliance with regulatory requirements.

Requirements

• Bachelor's degree in Business Administration, HealthCare Administration, or related field.
• Minimum 8 years of related experience including 2 years in a leadership level role.
• Extensive knowledge of healthcare revenue cycle management, particularly in patient access, referral processes, and scheduling.
• Advanced knowledge of Microsoft 365 and other applicable software applications.
• Strong leadership and team management skills, with a focus on improving efficiency and patient satisfaction.
• Strong organizational skills to manage multiple tasks and deadlines effectively with the ability to identify and resolve problems efficiently.
• Proven ability to manage and optimize referral and scheduling workflows, with experience in using electronic medical record (EMR) and electronic health record (EHR) systems.
• Ability to work effectively in a collaborative team environment and build strong relationships with team members.

Responsibilities

• Oversees the daily operations of the referral management and scheduling teams within the patient access function, ensuring efficient processes and a high level of patient satisfaction.
• Leads efforts to streamline referral and scheduling workflows, reduce patient wait times, and enhance care coordination.
• Ensures that all activities related to access, referrals, and scheduling comply with relevant regulations, standards, and health system policies.
• Develops and implements training programs to improve the skills and knowledge of staff involved in access, referrals, and scheduling.
• Coordinates closely with clinical and administrative teams to ensure seamless referral and scheduling processes that support timely patient care.
• Monitors and reports on key performance indicators (KPIs) related to access, referrals, and scheduling, identifying opportunities for improvement, and implementing solutions.
• Develops and implements strategies to enhance access, referral management, and scheduling functions, ensuring alignment with the health system's strategic objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Hospitals
• Education Level: Bachelor's degree