Director, Partner Success

ReUp Education

93d • $105,000 - $140,000

About The Position

We are looking for an experienced Account Manager to join our Partner Success team. As the primary point of contact with our higher ed partners, you will manage a portfolio of partners in a strategic way to deliver exceptional results and optimal customer service experiences. You will be responsible for on-boarding new partners while renewing and growing our existing higher-ed relationships. Your effective coordination and collaboration with ReUp team members in Product, Sales, Learner Services, Finance and Marketing will help you deliver increases in partner satisfaction, growth, and renewals, while facilitating our ability to successfully support students. Our ideal candidate is excited to establish long-lasting and mutually beneficial institutional partnerships that help ReUp build and deliver transformative experiences that guide students back to school and a degree. Attention to detail and sharp communication skills are essential. You must be self-motivated, results-driven, team oriented, and able to pivot in a fast-paced environment.

Requirements

• 5 to 8 years of experience in account management of higher education partners in the ed tech / learning technology field.
• Clear experience delivering client-focused solutions based on customer needs.
• Natural relationship builder with integrity, reliability, and maturity; works productively in a team.
• Ability to communicate, present and influence credibly and effectively at all levels of our organization and that of our partners, including executive and C-level.
• Strong analytical skills with an understanding of performance metrics and experience analyzing spreadsheets and charts.
• Effectively manage ambiguity, and are comfortable making decisions without having all the facts.
• Highly-tuned listening, communication and negotiation skills; plus critical thinking and problem-solving skills.
• Strong presentation creation abilities (verbal, written, presentation suite).
• Experience with Salesforce, MS Office and Google Apps.
• Comfortable with some travel (~20%).
• Bachelor’s degree.

Nice To Haves

• Care about ReUp’s mission and are committed to helping us open new opportunities to students.
• Driven to provide a high level of partner satisfaction, ensuring their needs are met and identifying opportunities to make each partnership highly successful.
• Approach data with curiosity and willingness to explore why student results for each partner institution are what they are.
• Knack for managing change and a willingness to think creatively to solve a problem.
• Intuitively know (or know how to discover) what a partner cares about and how to provide them that information and support their objectives, strategic plans, and mission.

Responsibilities

• Develop a trusted advisor relationship with partners, and proactively engage with them to identify needs, ensure successful delivery of appropriately customized solutions, and maintain high client satisfaction.
• Lead new partner and program onboarding by leveraging an implementation team, composed of internal experts and other vendors contracted by the client.
• Exceed revenue objectives by setting and meeting goals for student enrollment and persistence, and client renewals.
• Measure, evaluate, and report on progress against leading indicators, and take ownership of challenges and opportunities by recommending strategy changes and implementing solutions.
• Play a key role in removing barriers and friction for adult learners, and ensure the ongoing appeal and accessibility of partner programs by soliciting feedback from students and other stakeholders, and carefully monitoring the student experience, including performance and achievement.
• Create business reports and reviews to clearly communicate progress, forecasts, and improvement opportunities.
• Design and streamline processes and procedures to enable the scalability of ReUp’s account management approach and capabilities.

Benefits

• Compensation: $105,000 base with commission (OTE $135,000-$140,000)
• Medical, dental, and vision insurance for employees
• 100% of the employee's premium and 50% of any dependents' premiums paid
• FSA or HSA available
• Company paid short term disability, long term disability, and life insurance for employee
• Flexible time off and remote work opportunity
• 15 paid holidays per year (including Juneteenth and the last week of the calendar year)
• Company wellness days (2 per year)
• Day of Service (Paid day for volunteering)
• 401(k) plan
• Paid parental leave (12 weeks primary parental leave, 6 weeks secondary parental leave)
• A diverse team that fosters a high level of collaboration despite being highly distributed
• Choice of a Mac or PC laptop

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 51-100 employees