Director, Partner Relations

Internova Travel Group

13d•Remote

About The Position

The Director, Partner Relations, is responsible for leading the strategy, performance, and partner engagement for Nexion Travel Group’s preferred travel partner portfolio. This role ensures that industry partners achieve strong visibility, measurable ROI, and deep integration across Nexion’s advisor network through structured marketing, education, and engagement initiatives. As a member of the Nexion partner relations team, this person collaborates cross-functionally with Internova’s contracting, marketing, engagement teams to maximize revenue generation through override and bonus programs, while ensuring exceptional partner satisfaction and advisor advocacy. This position requires a balance of strategic relationship management, data-driven decision-making, and hands-on collaboration to drive growth and elevate Nexion’s position as a leading partner in the global premium travel marketplace.

Requirements

Bachelor’s degree in business, Hospitality Management, or related field, or equivalent professional experience.
Leadership experience in the travel industry, with a strong background in cruise and supplier relations.
Proven success in contract negotiation, strategic account management, and partner marketing.
In-depth understanding of cruise booking systems, advisor workflows, and global distribution models.
Strong financial and analytical acumen with experience managing override, bonus, and marketing budgets.
Excellent written and verbal communication skills with the ability to influence at all levels of the organization.
Demonstrated ability to work collaboratively across functions and manage competing priorities in a fast-paced environment.
High degree of professionalism, accountability, and solution-oriented mindset.
Willingness to travel 25-40% for partner meetings, conferences, and advisor events.
Proficient in all Microsoft Office Suite programs

Responsibilities

Serve as the primary liaison for a portfolio of Nexion partners, managing relationships across contracting, marketing, business development, education and operational teams.
Develop and implement annual strategic plans for travel partners that align with Nexion and Internova objectives, ensuring revenue and engagement goals are achieved.
Present Nexion’s marketing platforms, events, and engagement opportunities to suppliers, co-creating annual plans that maximize partner visibility and ROI.
Provide regular performance reviews and business insights to partners, identifying opportunities for increased participation and incremental growth.
Collaborate closely with Internova’s contracting team to negotiate and finalize annual travel partner agreements that reflect Nexion’s commercial priorities.
Ensure Nexion’s financial structures, including overrides, commission tiers, and marketing contributions—are clearly defined and tracked throughout the year.
Maintain accurate records of all contractual deliverables and commitments across partner and internal teams.
Track, report, and analyze cruise partner override and bonus programs to ensure Nexion captures all eligible revenue opportunities.
Collaborate with the marketing and business development and education teams to design initiatives that drive production into preferred programs, exclusive offerings, and cruise group space.
Identify trends in advisor booking behaviors to develop targeted strategies that increase share of wallet for preferred partners.
Deliver quarterly performance recaps to leadership, highlighting progress, risks, and growth opportunities.
Partner with the business development and education teams to strengthen preferred partner selling capabilities through curated educational content and experiential learning.
Communicate timely updates to advisors regarding promotions, product changes, and policy updates to ensure transparency and adoption.
Serve as an escalation point for high-level advisor or partner issues, collaborating with internal stakeholders to ensure quick resolution and advisor satisfaction.
Represent Nexion at key industry events and conferences to maintain visibility, strengthen relationships, and foster community engagement among advisors and suppliers.