Director, Partner Operations

Procore Technologies•Austin, TX

About The Position

The Director, Global Partner Operations is the strategic architect of Procore’s partner ecosystem. You will lead the transition from infrastructure deployment to a high-velocity, optimized execution model. This role is responsible for the health and scalability of our global partnerships—spanning Cloud, SIs, Resellers, and ISVs—ensuring our systems and processes drive frictionless revenue growth. You will serve as a key liaison between the partner organization and Corporate Strategy, Operations, Finance, and Legal to ensure the ecosystem is a predictable engine for global expansion.

Requirements

10+ years of professional experience, with a minimum of 3+ years directly supporting B2B SaaS Channel Partnerships, Alliance Programs, or Ecosystem Partnerships in an operational role.
Proven ability to execute partner programs and manage partner operations across multiple regions and partner types (Cloud, SI, VAR/Reseller, ISV, and Distributor), and experience leading a team through a strategic pivot—moving from a "build-it" phase to an "optimized execution" phase.
Strong organizational, project management, and time management skills, including the ability to prioritize multiple projects and deadlines in a fast-paced environment.
Excellent communication skills and proven success aligning across different functions to achieve partner revenue targets (Sales, Marketing, Finance, Revenue Operations, etc).
Deep experience with Salesforce, Partner Relationship Management (PRM) tools, and data visualization tools (i.e. Tableau) and strong understanding of partnership performance metrics.
Bachelor's degree required

Nice To Haves

previous SaaS or software experience, or familiarity with the construction technology landscape or complex multi-stakeholder ecosystems is a significant plus.

Responsibilities

Global Operational Roadmap: Own the end-to-end partner infrastructure strategy.
Drive the transition from "initial go-live" to "continuous optimization" of the PRM, pipeline generation and lead to cash workflows, and automated payout systems to ensure a frictionless partner experience.
Serve as the lead architect for the partner lifecycle, partnering with Legal, Finance, Field and Revenue Ops, Deal Desk, and Systems to eliminate bottlenecks in partner-engaged GTM motions.
Performance Management: Design partner attribution model, incentive programs, performance tiers, and MDF (Market Development Fund) allocation strategies that align partner behavior with Procore’s strategic revenue goals.
Develop standardized approaches to identify high and low value partnerships.
Governance and Scale: Create and maintain Procore's partner data strategy, acting as the main point of contact for Data Insights teams.
Create standardized scorecards, QBR templates, and pipeline review cadences in partnership with Regional Leadership to provide clear visibility into partner revenue and ROI.
Translate field insights and programmatic gaps into a technical roadmap that scales high-impact initiatives like the Advisory Council and reseller motions.
Field Enablement & Alignment: In collaboration with Revenue Enablement, scale training programs that convert partner engagement into measurable pipeline acceleration and deal velocity.
Team Leadership & Strategy Liaison: Mentor a high-performing team of ops and program managers.
Serve as the primary bridge between regional GTM teams and Corporate/Product Strategy to ensure local execution aligns with Procore’s long-term direction.