Director, Partner Engagement

About the position

Are you an innovative leader with a passion for operational excellence and mission-driven work? The Indiana University Foundation is seeking a dynamic and visionary Director of Partner Engagement to lead our inaugural Advancement Resources and Liaison Operations (ARLO) team. In this pivotal new role, you’ll shape the strategic direction of ARLO while building a culture grounded in collaboration, continuous improvement, and service. If you're excited by the opportunity to be a central connector and knowledge hub for the IU Advancement community, this is the role for you. As the Director, you’ll oversee a talented team of mission-driven individuals leading innovations in services by streamlining workflows, establishing efficient policies and procedures, and enhancing partner satisfaction. You'll be instrumental in elevating the Foundation’s operational effectiveness, providing strategic oversight, and ensuring ARLO is aligned with the broader goals of Advancement Services and the IU Foundation. This role requires a highly collaborative leader who thrives working cross-functionally and who can translate strategic vision into high-impact results. You’ll join the Advancement Services team where your work will directly support Indiana University’s mission by empowering IU Advancement colleagues with the tools, knowledge, and support they need to succeed. If you are energized by leading through change, cultivating relationships, and driving continuous improvement to further a mission that transforms lives through education, we encourage you to apply today!

Responsibilities

• Lead the Advancement Resources and Liaison Operations (ARLO) team.
• Shape the strategic direction of ARLO.
• Build a culture grounded in collaboration, continuous improvement, and service.
• Oversee a team leading innovations in services.
• Streamline workflows and establish efficient policies and procedures.
• Enhance partner satisfaction.
• Elevate the Foundation’s operational effectiveness.
• Provide strategic oversight for ARLO.
• Ensure alignment with the broader goals of Advancement Services and the IU Foundation.

Requirements

• Bachelor’s degree required in a related discipline including but not limited to: Business, Communication or Public Relations.
• 5 years’ experience in relationship management, communication, or strategic operational management required.
• 2 years’ experience in a people leadership or program management capacity required.
• Demonstrated advanced functional and technical knowledge of advancement operations, policies, and procedures.
• Excellent leadership, management, and team-building skills.
• Strong strategic thinking, problem-solving, and decision-making skills.
• Exceptional communication, interpersonal, and customer service skills.
• Ability to manage multiple priorities, work under pressure, and meet deadlines.
• Proficiency in relevant software and systems, including CRM and Microsoft Office Suite.
• Ability to work collaboratively and effectively with diverse stakeholders.
• Demonstrated ability to maintain confidentiality and exercise sound judgment.

Benefits

• Diversity, equity, and inclusion initiatives.
• Wellness programs including yoga and meditation breaks.
• Community leadership and service opportunities.
• Support for career growth.