Director, Partner Engagement & Experience

Cohesity • Chicago, IL

3d

About The Position

Interested candidates based outside of the designated areas are welcome to apply, provided they have the indefinite right to work in the job location. Cohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect, manage, and get value from data — across the data center, edge, and cloud. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities, including immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery at scale. We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design. Join us on our mission to shape the future of our industry. This Director role within Cohesity’s Worldwide Partner Organization is responsible for partner experience, partner profitability, and listening programs across all partner types in the Cohesity partner ecosystem to advance Cohesity’s partner ecosystem and channel strategy. The position is responsible for leading the teams that defines and develops the Partner Experience Lifecycle, integrating online digital portals, listening programs, customer, and partner seller experience, and championing digital transformation through AI-powered engagement across all partner touchpoints. A strong background in channel management, partner business models, and GTM (Go-To-Market) strategies is essential, alongside superior collaboration, communication, and project management skills.

Requirements

• BA/BS degree required; advanced degree preferred.
• 15+ years of channel experience, including 10+ years managing cross-functional, multi-stakeholder programs.
• Deep expertise in partner business models, partner profitability, and global channel operations (resell, MSP, CSP, GSI, OEM, distribution).
• Proven ability to lead through influence and drive alignment in a highly matrixed environment.
• Strong track record of data-driven insights, accountability frameworks, and successful change management.
• Experience designing, launching, and optimizing PRM platforms, digital workflows, and automations to reduce friction and increase engagement.
• Background in partner marketing, partner enablement, or global channel program leadership.
• Exceptional written, verbal, and interpersonal communication skills.
• Ability to thrive in a fast-moving, dynamic, cross-functional environment.
• Experience implementing AI capabilities that personalize partner experiences (next-best actions, predictive compliance, intelligent navigation, guided learning).
• Demonstrated ability to use AI tools to improve productivity, streamline workflows, and support business decision-making.

Responsibilities

• Lead partner profitability strategy and messaging, leveraging market intelligence and business analytics to deepen Cohesity’s partner value proposition.
• Serve as a trusted advisor and cross-functional leader, representing partner engagement and experience across Product, Sales, Marketing, CX, and Operations.
• Orchestrate change management driven by partner insights, internal feedback, and evolving channel strategy.
• Amplify partner relevance and ensure partner needs and outcomes are incorporated across corporate initiatives, programs, and communications.
• Drive alignment between Corporate Marketing and Partner Marketing, ensuring partner voice is integrated across portal content, campaigns, listening channels, and PR activities.
• Own and refine the Partner Experience Lifecycle, including digital portals, onboarding flows, enablement pathways, listening programs, and seller/partner interaction models.
• Lead the global strategy, roadmap, and execution of the Cohesity Partner Portal/PRM to deliver a seamless, modern, AI-enabled “Digital First” partner experience.
• Define and prioritize AI-driven partner experience capabilities, including personalized engagement, intelligent search/navigation, guided learning, next-best actions, and predictive compliance.
• Manage global partner listening programs, including NPS, sentiment tracking, dashboards, and executive partner feedback loops.
• Measure success using NPS, Share of Wallet, and Share of Voice across partner segments and partner types.

Benefits

• full-time employees are eligible to participate in our comprehensive benefits framework, including health and wellness benefits, vacation, paid holidays and refresh days, 401(k) retirement plan, life and disability insurance coverages, and other benefits the Company may offer from time to time.

What This Job Offers

• Job Type: Full-time
• Career Level: Director