Director, P&O (HR) Transformation - Mars Veterinary Health

Banfield Pet Hospital•Tampa, FL

1d•Onsite

About The Position

As part of the Mars Petcare family of businesses, Mars Veterinary Health is a global network of veterinary practices made possible by 75,000 Associates who care for millions of pets across nearly 3,000 clinics in more than 20 countries each year. We are committed to leveraging our reach to make a long-term positive impact on people, pets, and the planet and know our Purpose – A BETTER WORLD FOR PETS – starts with the people who care for them. We strive to offer unparalleled veterinary care for pets by first and foremost enabling and empowering our Associates to do what they love, whether in primary, specialty, and emergency care or management and leadership. This role requires associates to work out of a MVH North America hub location – Vancouver, WA | Santa Monica, CA | Tampa, FL Why This Role Matters: The Director, MVH P&O Transformation plays a pivotal role in advancing the enterprise’s P&O transformation agenda. This role partners closely with the Vice President of P&O Transformation to drive the disciplined execution, deployment, and sustainment of strategic initiatives that elevate organizational performance, unlock workforce capabilities, and strengthen operational excellence. This role builds and maintains effective relationships across the entirety of the P&O function, including P&O Heads, COE Leads, MVH P&O, and other stakeholders. It uses a variety of methods to track progress to goals, showcase project status, and consistently communicate critical actions to achieve deliverables according to an agreed upon timeline. Acting as both a project leader and an execution driver, this individual ensures that transformation efforts move from concept to measurable outcomes, while maintaining a holistic view across initiatives to support prioritization and informed decision making. Its primary focus is frictionless, timely delivery of priority initiatives, anticipating obstacles, mitigating risks, and establishing conditions for smooth, sustainable adoption. The role orchestrates cross-functional teams, ensures accountability across initiative owners to timelines and deliverables, proactively manages risks and interdependencies, and evaluates progress against plans. This role is ideal for someone who thrives in a dynamic environment, can mobilize teams, and can translate strategy into action. The successful candidate will be able to ensure P&O Transformation initiatives are deployed on time, on budget, and with all stakeholders effectively informed and taking assigned actions in rhythm and with clarity.

Requirements

Bachelor’s degrees in Human Resources, Business Administration, or related field
12+ years of increasing leadership experience in project management, HR transformation, business transformation, consulting, or a related role.
Demonstrated ability to drive cross-functional initiatives and hold teams accountable to deadlines and deliverables.
Strong project management skills, including planning, organizing, and managing multiple priorities.
Excellent communication, facilitation, and relationship-building skills.
Excellent stakeholder management skills, with the ability to influence and drive alignment across diverse teams.
Experience working in complex, fast-paced environments with high levels of ambiguity.
Exceptional communication and interpersonal skills, with the ability to navigate and manage change with empathy and confidence.

Nice To Haves

Preferred: healthcare delivery background (veterinary or human healthcare)
Preferred: SHRM-CP or SHRM-SCP

Responsibilities

Strategic Design, Planning & Project Management Maintain a holistic view across P&O initiatives to support prioritization and informed decision-making.
Ensure initiatives are clearly defined, appropriately scoped, and aligned to leadership priorities and organizational readiness.
Translate transformation goals into clear, executable plans that account for operational realities and change capacity.
Balance long-term strategic objectives with near-term execution requirements, adjusting plans as conditions evolve.
Lead project management of key Transformation initiatives, including scope definition, planning, execution tracking, risk management, effective informing, and milestone delivery.
Design and build dashboards and materials that are purpose-built to enable informed, timely decision-making and action.
Reduce reliance on manual efforts by embedding automation and digitization into how work is planned, monitored, and assessed.
Lead and coordinate workstreams, facilitate working sessions, and ensure alignment with transformation objectives and enterprise priorities.
Partner with initiative owners to drive accountability, ensuring work progresses on time, within scope, and aligned to intended outcomes.
Evaluate progress and implement mechanisms to keep initiatives on track, including operating reviews, governance routines, and progress reporting.
Drive strategic transformation ambitions into concrete actions and measurable success criteria.
Proactively anticipate execution risks, constraints, and downstream impacts that could affect delivery, adoption, or experience and develop mitigation strategies to resolve potential disruption.
Execution of Critical Initiatives Deliver strategic execution for a portfolio of complex, multi-phase initiatives with material impact to associates, leaders, and business outcomes.
Drive accountability of results across various teams and provide visibility to leaders.
Establish execution frameworks, decision pathways, and operating rhythms that support consistent delivery.
Design scalable processes, tools, and workflows that support execution with minimal administrative burden.
Monitor and evaluate initiative health using leading indicators and outcome-focused measures, rather than activity-based reporting.
Implement timely adjustments as needed to maintain momentum, experience, and quality.
Design initiatives to work today with scalability in mind, ensuring solutions do not require rework as scope expands.
Capture lessons learned from initiative delivery to inform future planning and execution.
Stakeholder Engagement, Deployment & Adoption Partner closely with P&O heads, senior leaders, Centers of Expertise, and Business Units to align expectations, roles, and accountability.
Balance multiple perspectives simultaneously, including Associate experience, operational realities, and leadership expectations.
Act as a strategic thought partner by synthesizing complex inputs into clear insights and recommendations.
Influence outcomes through judgment, credibility, and alignment rather than formal authority.
Support deployment planning, including change readiness, stakeholder alignment, communications, and adoption activities.
Ensure initiatives are implemented with strong change management principles focused on experience, clarity and sustainability.
Collaborate with P&O Business Partners to ensure consistent execution across teams and business units.

Benefits

Competitive salary with paid time off & holidays so you can spend time with the people you love.
Medical, dental, and vision insurance for you and your loved ones.
Fertility and family-building assistance.
Paid Parental leave.
Practice Paid Basic Life Insurance.
Practice Paid Short- and Long-Term Disability.
Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match.
Commuter Benefits.
Legal Plan.
Health Savings Account & Flexible Spending Account.
Mental health support and resources.
Paid Volunteering.
Optimum Wellness Plans® for up to three pets.
Continuing Education allowance & MED hours for eligible positions.
Student Debt Relief (for full-time DVMs).
A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more.