Director, Outpatient Imaging

NorthBay Health•Fairfield, CA

About The Position

At NorthBay Health, the Director, Outpatient Imaging is responsible for management (e.g., administrative, operational, financial) of Solano Diagnostic Imaging (SDI), which encompasses all outpatient imaging services for NorthBay Healthcare (NorthBay), at multiple sites. Imaging modalities include CT, X-ray, mammography, bone density (Dexa), ultrasound, stereotactic and MRI guided breast biopsies, PET and all diagnostic and treatment modalities. In addition, the Director is responsible for inpatient and outpatient MRI services, as SDI provides MRI services for hospital operations. SDI is a busy outpatient imaging business (performing ~ 70,000 exams each year), and it is important that the business reflect efficient, standardized operations and throughput, timely responsiveness to referring physicians, and exemplary levels of quality and patient satisfaction. The Director is therefore responsible for ensuring optimal operational and clinical performance levels, as well as meeting annual budget (e.g., revenue and expense) goals. In addition, the Director is responsible for supervision of SDI’s manager(s) and staff, including recruitment, training and day-day management, as well as ensuring proactive, consistent coordination with hospital and ambulatory (e.g., NorthBay Medical Group) operations, and Information Technology. The Director is also responsible for financial management, including alignment with SDI’s outsourced revenue cycle management firm (e.g., to effectively and efficiently transmit all patient demographic and insurance information for optimal charge entry, billing and collections), as well as Third Party Contracting (to ensure optimal negotiation of insurance contracts and corresponding payer mix management). Finally, working with the Outpatient Imaging Medical Director and other internal NorthBay resources, the Director is responsible for compliance with all applicable laws, rules and regulations of federal and state statutes, Medicare Rules of participation, and the accreditation standards governing the provision of Diagnostic Imaging Services. At NorthBay Health, we are guided by our values: Nurturing Care; Own It; Respect; Build Trust; and Hardwire Excellence. These principles lead us to our TRUE NORTH and inspire us to provide exceptional care. These values serve as the foundation of everything we do, guiding us to deliver individualized care with integrity and accountability. We are committed to fostering a culture of collaboration, where every team member is valued and empowered to contribute their best to the health and well-being of those we serve. This is an exciting time to join NorthBay Health. As an independent, nonprofit health system north of the San Francisco Bay Area, in the Napa/Solano Region, we are expanding our footprint across Solano, Yolo, and Napa counties to meet the evolving needs of our communities. With two acute-care hospitals—including a Level II Trauma Center and a modern maternity unit with a Level III Neonatal Intensive Care Unit (NICU)—along with a comprehensive cancer center, multiple urgent care facilities, and a growing network of primary and specialty clinics, we are investing in the future of care across the region. NorthBay Health we are home to advanced clinical programs and nationally recognized cardiovascular, neuroscience, and orthopedic services, as well as comprehensive surgical and outpatient specialties. Our commitment to excellence is reflected in our Magnet with Distinction designation for nursing (one of only 12 organizations nationwide) and recognition from U.S. News & World Report as “High Performing” in multiple clinical areas, including maternity care, heart failure, and stroke. NorthBay Medical Center has earned the High Performing designation in maternity care for four consecutive years. As the only locally governed health system in the region, we remain deeply rooted in our communities while growing into a trusted regional healthcare leader. If you are seeking meaningful work, collaborative teams, and the opportunity to help shape the future of healthcare in Northern California, you will find it at NorthBay Health. Join us with our commitment to excellence, to achieve our vision to be the trusted healthcare partner of choice for the communities we serve. To learn more about NorthBay Health's benefits, diversity statement and community please visit https://www.northbay.org/careers/

Responsibilities

Provides across-the-board leadership for SDI, including strategy co-development (with Strategy Team), budget development, growth, business management, and team supervision.
Ensures patient safety, clinical practice excellence (with Medical Director) and service excellence in all aspects of imaging services delivery.
Manages the business to specific annual budget targets and collaborates with outsourced revenue cycle management firm to ensure accurate charge entry and maximum collections.
Collaborates with Third Party Contracting, Marketing and Business Development Teams to ensure optimal commercial growth and external referral management.
Collaborates with Finance and others to facilitate a Monthly Operations Review (MOR) with manager (President, NorthBay Health Advantage/Vice President, Chief Strategy Officer, NorthBay).
Closely coordinates with hospital and ambulatory operations to ensure seamless integration of outpatient imaging and inpatient MRI services with patient care delivery across NorthBay.
Provides outpatient imaging domain expertise to IT leadership, ensuring integration of information technology (e.g., Cerner electronic health record) resources with imaging operations, in order to drive optimal workflow efficiency.
Applies Lean tools and thinking (e.g., standard work) to create an environment of continuous improvement and service excellence across SDI.
Manages the SDI team to ensure optimal alignment to budget, quality and service goals, and mentors manager, supervisor and others to create an environment of exemplary servant leadership.
Coordinating with Human Resources and manager, provides all aspects of team management, including staffing levels, recruitment, and performance management.
Manages a bi-annual medical staff survey to gauge physician satisfaction and provides regular updates on service levels and imaging operations to medical staff leadership.
Partners with Strategy Team on identifying growth opportunities and collaborates with them and Finance Team for business planning and capital planning.