Director, Outbound Customer Service

Blink Health Administration LLC • Pittsburgh, PA

62d

About The Position

The Patient Services Operations team is at the forefront of the company mission to bring affordable prices and deliver the best possible experience for all of our patients. We compete in an industry where minutes matter, and are looking for an experienced leader to improve our conversation rate while helping more patients understand the benefits of filling their scripts with Blink's support while leading a team of 50 with expected continued growth in 2026. Internally, you will partner closely across a number of teams including Operations, Growth, Marketing, Product, and Data Analytics. You will own conversion targets for your team and will be responsible for creating plans to achieve them. This is a new role and therefore a true greenfield opportunity to build something from (almost) scratch.

Requirements

• Bachelor's degree or equivalent working experience;
• 10+ Years experience and proven success leading teams in an outbound calling environment with a focus on high activity and quota achievement.
• 5+ Years experience in leading large scale Customer Service Teams in a fast-paced, dynamic environment.
• 5+ Years experience in leading cross-functional teams and driving alignment towards common goals.
• Strong coaching and mentoring skills with a commitment to developing others and fostering career growth.
• Strong analytical skills with the ability to derive actionable insights
• Excellent communication, presentation, and interpersonal skills.
• Experience with influencing internal and external stakeholders.
• Proven track record of delivering results (including revenue targets) and significantly contributing to revenue growth.

Nice To Haves

• Experience in the healthcare industry is a plus.

Responsibilities

• You will own strategic planning: You will leverage your experience to develop and implement organizational strategies to enhance customer outreach, retention, maximize ROI and accelerate growth through outbound communication.
• You will lead your team: You will foster a collaborative, inclusive, and high-performance team culture focused on accountability, growth, and continuous learning.
• You will have operational oversight: Oversee outbound call campaigns, including follow-ups, sales outreach, and customer support initiatives.
• You will conduct performance analysis: Analyze customer feedback, call metrics, and satisfaction scores to identify areas for improvement and implement corrective actions.
• You will be a strong cross-functional collaborator: Work with other departments like sales, marketing, and product development to align outbound strategies with overall business objectives and advocate for customer needs.
• You will constantly drive process improvement: Identify and implement improvements to outbound processes, scripts, and tools to increase efficiency and effectiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: Publishing Industries
• Number of Employees: 501-1,000 employees