Director, Origination Department (58059)
About The Position
About Tax Relief Helpers: Tax Relief Helpers brings over 75 years of combined experience servicing our clients through a team of expert tax attorneys, CPAs, and enrolled agents. We've helped countless individuals and businesses resolve tax debt issues, saving them millions of dollars in back taxes. Our team takes the reins, shielding you from the IRS's intimidating letters, threats of liens, and wage garnishment. We'll work tirelessly to stop these harassments, explore tax forgiveness programs, and ensure your back taxes are filed accurately. Position Overview: We are seeking a dynamic and experienced Call Center Sales Manager to drive performance across multiple sales functions, including within new business origination and additional services. This role plays a critical part in shaping sales strategy, optimizing conversion rates, and ensuring alignment between teams to achieve and exceed company revenue goals. The Call Center Sales Manager is responsible for leading and developing the Sales staff within the Origination Department and the Additional Services team, while strategically supporting the performance and growth of both. This position focuses on enhancing sales processes, providing oversight, driving key initiatives, and serving as a bridge between leadership and team operations to maximize productivity, revenue, and client experience. The ideal candidate is both a hands-on sales leader and a strategic advisor who can coach, influence, and align multiple teams toward a unified vision of success.
Requirements
- A minimum of 5 years of documented successful inside sales experience, with at least 3 years in a sales leadership or call center management capacity.
- Proven success driving revenue and team performance in a high-volume, metric-driven environment.
- Strong ability to influence and align cross-functional teams without direct authority.
- Exceptional communication, analytical, and coaching skills.
- Proficiency in CRM systems (Salesforce, HubSpot, or similar) and call tracking/reporting tools.
- Highly organized with a focus on process improvement and performance optimization.
- Bachelor’s degree in Business Administration, with a concentration in Marketing, Business Management, or related field (or equivalent experience) is required.
Nice To Haves
- Bilingual in English and Spanish is preferred but not required.
- Previous documented experience simultaneously managing multiple sales-focused teams successfully within an organization.
Responsibilities
- Lead the development and execution of the company’s sales strategy.
- Manage, motivate, and coach the Inside Sales staff as a whole to achieve and exceed daily, weekly, and monthly targets.
- Drive performance across all new business initiatives and campaigns, ensuring successful execution and measurable results.
- Increase revenue across both the Origination team and the Additional Services team.
- Collaborate closely with Origination and Additional Services team managers to support growth and performance, fostering alignment and synergy across departments.
- Act as a strategic advisor to sales leadership, providing insights, mentorship, and recommendations to improve sales processes, achieve revenue goals, and foster team effectiveness.
- Collaborate with leadership to identify performance gaps and develop data-driven action plans for improvement.
- Report to Leadership on a regular basis.
- Monitor daily Origination and Additional Services department operations, including call flow, lead distribution, and sales conversion metrics to ensure peak performance.
- Analyze sales data, including KPIs and trends across multiple teams to identify opportunities for revenue growth and operational efficiency.
- Develop and refine sales scripts, objection-handling strategies, and process documentation in partnership with team managers.
- Implement incentive programs and contests that foster motivation, accountability, and a high-energy sales culture.
- Support continuous improvement of CRM utilization, reporting, and sales workflow optimization.
- Partner with Marketing, Operations, HR, Legal, Resolution and more to ensure accurate lead management, forecasting, and campaign alignment.
- Contribute to leadership meetings with actionable insights and performance updates across all sales segments.
- Promote a culture of communication, collaboration, and shared success across the call center and broader organization.
Benefits
- Competitive compensation with opportunities for professional growth.
- Comprehensive benefits package, including medical, dental, vision, and several other supplementary benefits.
- Opportunities for advancement within the company for high-performing individuals.
- 401(k) retirement plan.
- Paid time off, sick leave, and access to an Employee Assistance Program (EAP).
- Access to an exclusive employee discount marketplace.
- Subsidized gym memberships
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What This Job Offers
Job Type
Full-time
Career Level
Manager
