Director, Operations, St. Lawrence Health - Primary Care, Pediatrics, Urgent Care

Rochester Regional Health • Canton, NY

12d • $90,000 - $140,000

About The Position

Manages and directs the operations of multiple departments/divisions (service-lines) across sites on a daily and strategic basis.

Requirements

• None

Nice To Haves

• Bachelor’s degree in Business, Hospital, Public Administration or related discipline preferred; Master’s in same fields desired.
• Minimum 8 years of experience in healthcare operations and leadership preferred.
• Demonstrated experience and success in working collaboratively with physicians and other organizational leadership to achieve identified organizational goals.
• Strong analytical and communication skills.

Responsibilities

• Directs the day-to-day operations of the RRHS service-line.
• Devises and implements optimal organizational structure to ensure efficient practice operations given the financial and personnel resources available.
• Recruits, hires and evaluates management staff.
• Provides guidance and training and monitors daily performance of management staff.
• Develops and implements standardized processes and systems within RRHS service-line relating to billing, information, management, operations, patient service and data reporting.
• Interacts with all practices at all hospitals on a continuous basis as it relates to the implementation of efficient systems.
• Collaborates with leadership in strategic planning and implementation.
• Supports Medical Directors of service line(s) for which this position is responsible.
• Collaborates with the clinical leadership to ensure compliance with RRHS quality initiatives and insures compliance with all regulatory and reporting requirements.
• Collaborates with the clinical leadership to promote continuous quality improvement in department operations.
• Ensure optimal patient service and promote ongoing patient satisfaction and staff morale.
• Collaborates with leadership in ensuring optimal financial performance.
• Participates with the Finance leadership in budget formulation and ongoing variance analysis.
• Monitors operations to ensure compliance with budget and works on financial improvement opportunities.
• Understands federal grant program requirements and ensures operational and reporting requirements are met.
• Collaborates with Director of Physician Reimbursement and Patient Financial Services staff to insure maximum reimbursement within regulatory guidelines.
• Implements proper policies and procedures to ensure full documentation and revenue capture for patient services performed.
• Coordinates appropriate orientation and training for staff on billing issues and systems.
• Collaborates with Chief Compliance Officer and Director of Physician Reimbursement to develop, implement and monitor compliance policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees