Director, Operations (Commercial & Data Operations)

Talon Outdoor • New York City, NY

5d • $100,000 - $150,000

About The Position

The Director, Operations (Commercial & Data Operations) is responsible for building and leading a critical operations function that ensures completeness, accuracy, and timeliness of media data in Talon’s proprietary media platforms (Plato and Atlas), working closely with Client, Commercial, and Finance teams. This role will report directly to the CFO & COO, North America. This role owns the operational backbone that connects pipeline, contracts, vendor costs, and platform data , providing Finance with a robust secondary review layer and ensuring accuracy in reported performance, revenue, and margin. The Director will lead a team responsible for data reconciliation, vendor cost validation, and pipeline governance, while also partnering closely with Commercial, Finance, and Legal to strengthen end‑to-end execution, compliance, and reporting. This is a highly cross‑functional leadership role, combining data governance, commercial operations, and financial discipline , with a mandate to improve scalability, reduce risk, and unlock incremental insight across the business.

Requirements

• Commercially minded with strong financial acumen
• Strong operational leadership and people management skills
• Ability to influence and partner with senior stakeholders across Finance, Commercial, and Client teams
• Exceptional attention to detail with the ability to operate at scale
• Structured problem solver with experience designing controls and processes
• Comfortable working with complex datasets and systems
• Significant experience in operations, commercial operations, finance operations, or data governance roles
• Strong understanding of revenue, pipeline, cost management, and reconciliation processes
• Experience working with commercial and finance systems (e.g., CRM, billing, finance platforms)
• Proven track record of building scalable processes and control frameworks

Nice To Haves

• Experience in media or agency services environments preferred
• Degree or equivalent experience in finance, business, operations, or a numerate discipline

Responsibilities

• Plato / Atlas Data Governance: Own end‑to‑end accountability for Plato and Atlas data accuracy, completeness, and timeliness in partnership with Client teams responsible for campaign data input. Establish reconciliation processes between Plato, Atlas, pipeline reporting, and finance outputs. Act as the second layer of review for Finance, identifying discrepancies, anomalies, and risks before close and reporting cycles. Define data standards, controls, and best practices to improve reliability and audit readiness.
• Vendor Cost Matching & Discrepancy Resolution: Lead vendor cost matching across media owners, platforms, and internal systems. Identify, investigate, and resolve discrepancies in vendor costs, invoices, and booked spend. Partner with Finance and external vendors to ensure accurate cost capture and margin integrity. Implement scalable controls to reduce leakage, delays, and manual rework.
• Pipeline Ownership & Reporting: Own commercial pipeline governance, including weekly pipeline reporting and reconciliation against Plato data . Ensure pipeline data reflects accurate status, value, timing, and probability. Partner with Commercial leadership to improve forecasting accuracy and consistency. Provide leadership with clear, trusted views of pipeline health and conversion risk.
• Commercial Operations & Contract Execution: Support alignment between Commercial, Operations, Finance, and Legal on deal execution. Ensure contracts are accurately reflected in systems and aligned with booked revenue and costs. Improve handoffs between client teams and finance to reduce friction and errors.
• Compliance & Risk Management: Oversee operational compliance reviews including: Master Advertising Frameworks (MAFs) Purchase Orders (POs) Legal and contractual requirements Ensure processes support internal controls and external audit requirements. Identify operational risks and implement preventative controls.
• Analytics & Reporting: Develop enhanced reporting and analytics around: Media owner spend Vendor performance Cost accuracy and variance analysis Translate complex data into actionable insight for Finance and Commercial leadership. Continuously improve dashboards and management reporting.
• Leadership & Culture: Build, lead, and develop a high‑performing operations team. Role model Talon values and foster a culture of accountability, collaboration, and continuous improvement. Partner with senior leadership to scale operational capability in line with business growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed