Director - Operations - Cardiology

Baptist Health Care•Pensacola, FL

55d

About The Position

The Director - Operations is responsible for establishing a positive working relationship with the leadership team to encourage growth, efficient patient care processes, and quality clinical outcomes. In addition, develop and promote a work culture that reflects the heart and vascular institute's vision of a patient focused, professional environment. The director has responsibility for overall service line management and operations, cardiovascular quality & process improvement efforts, the ECMO Program, cardiothoracic surgery sub-service line, and perfusion/autotransfusion departments.

Requirements

Bachelor's Degree Business Administration, Finance, Nursing Required
5 years Practice management experience preferably in cardiology Required
Strong analytic skills to appropriately assess problems and needs; present data in a concise meaningful format, and the resourcefulness and sound judgment to propose solutions.
Proven ability to operate in a strategic/relationship building environment.
Interpersonal skills to manage and nurture institutional affiliations and to interact with internal and external physicians and executives.
Skills to effectively communicate with multiple departments to attain the highest quality and most effective provision of service to patients, family, physicians, and community.
Ability to organize work effectively to achieve timely progress on multiple tasks simultaneously, to establish priorities and distribute effort appropriately among tasks, meet deadlines, and maintain a high level of productivity.
Excellent written communication skills required to express complex ideas and proposals clearly and effectively to reader.
Strong oral communication skills to express ideas or instructions clearly and concisely to faculty and staff, either in a group or individually.
Strong computer skills and knowledge of Microsoft products.

Responsibilities

Responsible for ensuring that the Physicians and APPs have the information and resources needed to provide excellent patient care and customer service and to build their practice panel.
Responsible for ensuring the practice leadership receives adequate training in all areas of practice management and is available as needed for support and problem solving.
Monitors key processes to ensure continuous improvement.
Responsible for ensuring practice compliance with state and federal regulations by ensuring that all staff and providers are adequately informed and trained.
Meets regularly with physicians and APPs to review their financial, quality, and customer service information.
Ensure that providers and staff understand and follow all company policies, procedures and compliance standards.
Collaborates and partners with support departments (i.e., Human Resources, Central Billing Office, IT, etc.) to meet organizational goals and to ensure excellent support services for the physician practices.
Supports practice managers in assessing staffing needs and filling openings with the best candidates.
Participates in annual budget development and works to achieve budget goals.
Maintains a regular presence in assigned practices through regular rounding.
Attains all agreed to goals and objectives within specified time frames, as part of the organization's overall mission.
Is responsible for department's operational excellence; ensures department delivers quality services in accordance with applicable policies, procedures, and professional standards.
Manage team members which include orientation, development and evaluation of personnel, and monitoring the provision of delivering quality services. Participates in the recruiting, interviewing and selecting of team members following policies, guidelines and applicable laws. Evaluates their performance relative to job goals and requirements. Provides coaching to staff, recommends in-service education programs, and ensures adherence to internal policies and standards.
Is responsible for the fiscal management of department; assures proper utilization of organization's financial resources.
Effectively communicates departmental, organization, and industry information to staff.
Participates in appropriate professional organizations and to stay up to date on developments in healthcare policy at the national, state and local levels.