Director, Operations

Cano Health•Miami, FL

21d

About The Position

It's rewarding to be on a team of people that truly believe in making an impact! We are committed to building the best primary care environment for patients and are seeking healthcare enthusiasts to join us. Job Summary The Director of Operations oversees all clinical and administrative aspects of the practice(s) including revenue goals, performance metrics, center operations, administrative and patient management functions. This person is accountable for patient satisfaction, staff leadership, productivity, clinical quality of care, health center operations, membership growth, and fiscal management. This position oversees (directly or indirectly) shared services including, but not limited to, patient services, transportation, care management, wellness, community outreach, and member engagement. The Director of Operations is self-motivated, has excellent communication skills, creates an environment of clear accountability, and takes ownership of outcomes. This person provides input on strategic growth planning and manages a budget under the direction of the Market President or Market Vice President.

Requirements

Bachelor’s Degree in Healthcare Administration, Business Administration, or equivalent.
Minimum of 5-7 years of relevant experience with health system contracting.
Strong demonstrated knowledge and understanding of the healthcare industry, legal and regulatory requirements.
Medical Insurance knowledge
HIPAA Knowledge
Skill in operating phones, personal computer, software and other IT systems.
Skill in oral communication
Ability to communicate with employees, patients and other individuals in a professional and courteous manner.
Ability to pay close attention to detail and to ensure accuracy of reports and data.
Fluent in English and Spanish
Demonstrated negotiation and problem-solving skills.
Robust skills in Microsoft Office software, including Word, Excel, PowerPoint, Access.
Ability to meet project objectives within designated constraints
Ability to analyze cost and utilization data.
Maintain excellent written and verbal communication with all internal and external customers.

Responsibilities

Oversees the day-to-day operations of the centers and ensures workflow at centers are being followed.
Oversees the growth and ongoing operational success of the company’s business initiatives.
Mentors and trains new and existing Health Center Managers to assure consistency of quality services and consistent workflow at the centers.
This position provides leadership for quality and clinic staff in the development, implementation, measurement, and monitoring of strategic initiatives that assure that clinical quality outcomes are being met.
Ensures compliance with established Standard Operating Procedures (SOP) for center operations and other disciplines.
Distribute and review performance reports, financial reports, financial drill downs, and monthly roster.
Coordinate training sessions for HEDIS, MRA, and Pharmacy Metrics, manage calendar and schedule meetings between provider and insurance Company.
Conduct PCP appointment reconciliations to ensure members are seen at least once per quarter and are provided quality care.
Ensures patients are seen in accordance with established protocols.
Works with providers and Health Center Managers in the execution of high-quality cost effective clinical outcomes
Works closely with Health Center Managers and staff to continuously improve the safety, effectiveness, efficiency, patient-centeredness, quality, and timeliness of healthcare delivery.
Answers operational questions and resolves issues coming from the medical centers.
Assists in the development of new operating procedures and policies.
Assists the training department with new franchisees and ongoing training using quality assurance metrices.
Creates and analyzes reports to present to the Executive Team.
Works in conjunction with Integrations in project deliverables with acquisitions and Denovos.
Analyzes overall performance of the clinic, evaluates areas for improvement, makes corrections and provides feedback as a result of those changes.
Supervise daily operations of all departments including order generation, help desk functions, mail pickup and delivery, and shipping and receiving.
Provides direction and guidance to center managers in the day-to-day management of business operations needed to achieve performance targets.
Works with procurement in making purchases and reconcile center expenses.
Identifies problems in operations processes and ensure that they are resolved in a time-efficient manner.
Participates in the budget process to ensure departments operate withing their approved budgets.
Monitors, controls, and manages business operations to meet customer expectations and company goals.
Manage key performance indicators: Clinical Outcome, Productivity, Utilization, Risk Management, Patient Satisfaction and Financials.
Coordinates and manage project plans and schedule to ensure project delivery is within allotted budget and timelines.
Maintains clear and accurate operations documents/procedures for reference purposes.
Tests applications, follows up on pilots, collects feedback forms and reports on flaws and updates.
Organize and monitor schedules at the centers to ensure deadlines are met
Trains staff and monitors the practice workflow
Provides support to all associates
Ensure that all associates demonstrate exceptional customer service and follow all company policies and procedures.
Assist with all contracting administration and projects, as needed.