Director Operations

RHO RESIDENTIAL LLC•Town of Haverstraw, NY

33d•Onsite

About The Position

Oversees residential real estate property by managing the following duties through subordinate supervisors; such as leasing, maintenance, and other service activities of the property. The Director of Operations will ensure that an exceptional level of customer service is maintained at all times. The Director of Operations will act as person of authority should a situation arise that is not addressed in the Operating Manual.

Requirements

High school diploma or equivalent.
Ability to read and write English fluently, and the ability to perform advanced business mathematical functions.
Previous management experience in property management or related field is required. Generally 3-5 years. Experience level may vary due to the special needs of the property.
Professional image
Excellent management and communication skills
Superior understanding of sales and marketing concepts
Strong customer service orientation
Good organizational and time management skills
Strong administrative ability
Excellent business mathematical skills
Knowledge of on-site maintenance requirements including dealing with vendors and contractors
Ability to close a sale
Ability to drive a car
A valid driver's license and current automobile insurance is required.
Real Estate License (when required by the state).
Prior training in budget preparations and analyzing reports, sales and marketing, and human resource management is required.
Completion of in-house training in leasing, service, administration and reporting is required within the first 90 days of employment.
Training is required throughout employment, assigned regularly and to be completed during work hours.
All employees are required to complete Fair Housing annually.
Position requires the ability to work any of the seven days of the week, 52 weeks of the year.
Position requires the ability to serve on-call, as scheduled or as necessary.
Position may require individuals to use their own vehicle or to operate a vehicle provided by the property to transport prospective residents to show the models and/or available units, to make bank deposits, pick up supplies and perform other duties as necessary.
Individuals must have the ability to drive without jeopardizing the safety of prospects, residents or fellow employees.
Position requires individual to wear property management career apparel.
Although position may reside primarily at one location, the ability to travel to other Company locations at Company's request due to business needs is also required.

Nice To Haves

A college degree is suggested but not required.

Responsibilities

Achieve the highest possible Net Operating Income through implementation of effective cost control and revenue improvement programs.
Provide a full complement of high quality staff through implementation of effective recruitment, training, motivation and development programs.
Develop yearly operating budgets and sales/marketing plans. Accurately prepare and convey all operational and financial data to the Supervisor in a timely manner with the assistance of other members of the staff.
Direct efforts to implement a sales and marketing plan which effectively maximizes rental income and results in high occupancy and competitive pricing through the leasing staff and personal efforts.
Implement or direct implementation of all policies and procedures as authorized in the company policy and procedures manuals. Ensure compliance as necessary.
Ensure through supervision of the maintenance team that all physical aspects of the property are at all times fully functional, safe and attractive and that all vacant units are kept ready for occupancy through all team members and personal efforts.
Direct and manage daily property activities in such a manner as to win and maintain the respect and goodwill of all residents. Maintain a consistent and strong customer service orientation.
Identify and implement creative programs to increase the property value and to offer services to residents.
Participate in meetings as required. Identify property goals and objectives. Be responsive and receptive to needs, goals and objectives.
Monitor property achievement of reporting deadlines.
Write as necessary and/or monitor writing of monthly reports.
Assist with development of yearly financial budgets. Present yearly budgets and operating/marketing plans to Supervisor and participate in presentations.
Complete and analyze market studies as assigned by Supervisor. Recommend and implement strategies based on results and assumptions.
Monitor and ensure property compliance with operational/marketing policies and procedures. Recommend changes as appropriate.
Train, direct and supervise employees in all daily computer functions. Responsible for validation of all input and reporting requirements.