Director -Operations

Allied Universal•Charlotte, NC

4d•$75,000

About The Position

Allied Universal® is hiring a Director of Operations. The Director of Operations will partner with the President and Vice Presidents of the Region to drive effective operations and achieve the strategic and financial objectives of the region. The Director of Operations will drive Allied Universal’s best practices in the region, lead the rollout of new initiatives, and deliver on the core strategic and financial objectives of the region.

Requirements

Must possess one of the following:
Bachelor’s degree in Criminal Justice, Business, Finance, or related field of study
Associate’s degree in Criminal Justice, Business, Finance, or related field with a minimum of seven (7) years of management experience in the service industry
High school diploma or equivalent with a minimum of ten (10) years of management experience in the service industry
Minimum of five (5) years of experience one of the following:
Allied Universal General Manager, Branch Manager, or Operations Management experience
Front-line/mid-level management experience in the service industry
Minimum of five (5) years of experience in successfully building and developing teams
Leadership skills that foster teamwork, innovation, agility, and achieving desired results
Results-oriented problem-solving skills
Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client, and industry events

Nice To Haves

Prior experience in business transformation activities centered on process design/re-design resulting in operational efficiency improvement and sustainment
Master’s degree in Criminal Justice, Business, Finance, or related field of study
Prior experience implementing a business process management system (MRP, ERP, SAP, etc.)
American Society of Industrial Security (ASIS) International Certified Protection Professional (CPP) certification

Responsibilities

Partner with the Regional President and Vice Presidents in driving a high performing region that includes coaching, support, and recognition, while fostering accountability
Take an active leadership role in executing on the region’s business strategies
Encourage a collaborative and inclusive work environment to promote teamwork, open communication, and professional development
Develop a culture of accountability and customer service through our Client Satisfaction Tool and related client retention processes
Support branches and leaders that need additional oversight
Mentor new General and Branch Managers; provide direction, guidance materials, recommend career development tools
Mentor Operational Excellence Managers; provide guidance on best management practices, and recommend career development tools
Analyze, report, and drive operational metrics and Key Performance Indicators (KPIs) using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity
Manage special projects within the region including supporting startups, rolling out new initiatives, and driving emergency and disaster response
Participate in the development and lead implementation of corporate playbooks
Build a culture of focus on key operational metrics and support branches in achieving those metrics
Help the region achieve growth, margin expansion, transformation, and other priorities of the Region President

Benefits

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

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