Director - Operations (Vromo)

Inspire•Atlanta, GA

About The Position

The Director of Operations- Vromo will play a pivotal role in driving the company’s growth and operational success during a critical expansion phase with Inspire Brands. This role will oversee Product Strategy, Operations, and Technical Support, ensuring seamless rollout and adoption of our solution across major restaurant brands. The Director will work closely with the CEO and CTO to translate strategic vision into actionable plans, enabling the company to scale while maintaining an exceptional level of reliability and restaurant satisfaction.

Requirements

Proven experience in a senior leadership role within a B2B SaaS or enterprise software company.
Strong understanding of product strategy, operations, and technical support for large-scale deployments.
Demonstrated ability to scale operations in a high-growth environment.
Excellent leadership, communication, and stakeholder management skills
Analytical mindset with experience in data-driven decision-making
Familiarity with agile methodologies and modern software development practices
Experience with SaaS metrics and subscription-based business models
Knowledge of enterprise onboarding and customer success frameworks
Ability to thrive in a fast-paced, entrepreneurial environment
Minimum: 4 yr degree
Minimum: 10+ yrs in related fields

Responsibilities

Product Strategy Define and execute the product roadmap in collaboration with the CEO
Align product development with the needs of enterprise restaurant brands driving increased adoption
Develop a suite of self-service tools to empower restaurants and brands and to reduce their reliance on support teams
Monitor product performance and identify opportunities for innovation and optimization
Operations Design and implement operational processes to support high-volume deployments and scalability
Ensure product positioning supports growth objectives
Oversee financial planning, budgeting, and resource allocation in partnership with the finance team.
Ensure our operational cost per order is achieving greater efficiency
Collaborate with senior operations counterparts representing the various brands within the Inspire family
Establish KPIs and reporting frameworks to track performance across product, support, and operations
Technical Support Build and manage a high-performing technical support team capable of supporting large restaurant brands and systematically reducing the dependency on the engineering resource
Develop processes to ensure timely and effective resolution of issues for clients managing thousands of drivers.
Implement tools and systems to improve support efficiency and stakeholder satisfaction
Monitor support metrics and continuously optimize for better outcomes